Coronavirus Policy Updates

Coronavirus Policy Updates


As the situation changes daily, our focus has to be on the health and safety of our staff and the public. To do our part in slowing the spread of the virus, from Monday, 23rd March 2020, our Sydney Castlereagh Street office will be closed. Our team will continue to work from home, so it's business as usual. We kindly remind all guests not to visit our Sydney Castlereagh Street office until further notice.

We are experiencing unprecedented times both at work and at home, something no one has seen or experienced in our lifetimes. We have hundreds of bookings we have to process for refunds and it is a major task. Of course everyone wants their monies back now but unfortunately, that’s not possible. We have to ensure we’ve received the right amounts and that the refunds are calculated correctly.

This process could take a minimum of 90 days, that’s what we’ve been told by our suppliers and that’s also our current process time. If you’re concerned about your remaining monies and the viability of our company, please watch this video recorded at the Sydney office last Tuesday morning.

We have compiled the below cruise line links to direct you straight to corresponding updates. Updated policies include information about additional health screening, cancellation policies and further requirements for travellers over 70 years of age. For any further queries, we advise that you reach out to us directly.

We want to thank you for all your patience and continuous support as we manage these ongoing changes. We are experiencing a high volume of calls during this time, so we ask that if you are not departing within the next 2 weeks to please send an email to and we will get back to you at our soonest convenience.

Don't cancel your holiday, just postpone it. We will come through this stronger than ever!


Click here for DFAT Smart Traveller

Click here for Department of Health

Click here for World Health Organisation (WHO)

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