Ecruising Temporary Cancellation Policy
EFFECTIVE 8 APRIL 2020
As the situation with COVID-19 continues to evolve, we fully understand the heightened travel concerns that follow, and we will continue to work with our affected guests.
Due to continued global public health circumstances, all cruiselines are having to make difficult decisions to continually suspend their voyages and we are doing all that we can to be as flexible as possible as the current situation evolves.
As of 8 April 2020, we have introduced a new ecruising.travel credit programme to help our guests that have been affected by these cancelled voyages. In replace of our standard fee of up to $250 per guest or up to 20% per booking, the newly reduced fees will be held as a credit in which guests will be able to reuse with ecruising.travel for future cruise travel bookings. Please note, your booking may include other travel services by various suppliers and each supplier will have their own terms and conditions and may incur additional fees.
The amounts will vary depending on whether you have booked just a cruise component or a packaged cruise holiday with us directly. Guests can apply these credits to any future cruise booking with ecruising.travel on or before 31 December 2021.
Don't cancel your holiday, just postpone it. We will come through this stronger than ever!
New Fees on affected voyages as of 8 April 2020
| Type | ecruising.travel Credit |
|---|---|
| All cruise only bookings | $75.00 per guest |
| All packaged cruise holidays | $150.00 per guest |
Consequently, we are not making any exception to our standard cancellation policies found here for those who choose to cancel their cruise booking which has not been officially cancelled by the cruiseline.
We understand the complexity of this issue and trust you appreciate the need to be fair and equitable. Your continued support during this uncertain time is greatly appreciated and it truly shows how loyal and understanding everyone has been during these tough times.
FAQS
Q. What are you doing to help guests?
A. Our team are working tirelessly to keep up with all the rearrangements that’s currently in place by reaching out to guests directly.
Q. Why is my refund taking so long?
A. We’ve been advised by our suppliers some processes could take up to 90 days and that’s also our current process time.
Q. I'd like to cancel my future booking now
A. If your cruise has not been cancelled our standard terms and conditions will apply, which can be found here
Q. Can I use my ecruising.travel credit for the deposit on my new booking?
A. No. Deposit requirements will differ depending on your selected voyage or cruise package. The guest will be responsible for paying the new deposit using one of our secured payment methods.
Q. Will ecruising.travel honour the same promotions or value adds from my cancelled voyage?
A. At time of cancellation, all promotional offers, amenities, and value adds are removed and will not carry-over to the new reservations. New reservations are subject to current fares and offers in place by the cruiseline. Our team will provide you with the best price on the day of the enquiry.
Q. If I rebook a new cruise using my ecruising.travel and then cancel, what happens?
A. Standard cancellation penalties apply which can be found here
Q. Can I use my ecruising.travel on a flight or hotel?
A. No. As we are a cruise specialist the credits must be used again on a cruise only or, packaged cruise holiday.
Q. Do standard Final Payment timelines still apply
A. Yes, full payment is still required by your final payment date which will be stated on your invoice.
Q. Do the ecruising.travel credits expire?
A. Yes. All guests need to use their ecruising.travel credit by 31 December 2021, but travel can be for a later date.
Q. How do I get further information?
A. Call us during business hours on 1300 369 848 or email support@ecruising.travel
Terms and Conditions
- ecruising.travel credits are only offered to guests affected by voyages that are officially cancelled by their cruiselines
- ecruising.travel credits must be used with ecruising.travel on a cruise holiday or a packaged cruise holiday.
- ecruising.travel credits are non-refundable, valid for one-time use, non-transferrable and must be used by 31 December 2021
Changes to these Terms and Conditions
- ecruising.travel has the authority and the right to at any time it sees fit to change or modify all or any part of these terms and conditions