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Azamara - Cruise with Confidence




ADDRESSING YOUR TRAVEL CONCERNS



Now more than ever, you’re dreaming about your next voyage to the world’s most amazing destinations. To provide peace of mind while you plan, we’ve enhanced our Cruise with Confidence* program to give you the flexibility to change any sailing you book by 30 September 2020.

Best Price Guarantee
You’ll always get the best possible price—even after you book. If the fare on your booked sailing lowers or a better promotion is offered, contact us and we’ll honor that better price right up to 48 hours before you sail.

Future Cruise Credit
We know things can change. You have up to 48 hours before you sail to cancel and receive 100% of the amount paid in a Future Cruise Credit to use toward any sailing through April 2022.

Same Cruise, Same Price
Booked your ideal voyage, but need to postpone? You can rebook the same cruise the following year for the same price (including promotions) when you contact us by 30 September 2020.

By having the flexibility to change your cruise experience, we hope you’ll feel confident in planning a vacation during these uncertain, unprecedented times. It’s your world to explore—now it’s your choice.

Terms & Conditions:Azamara’s “Cruise with Confidence” program allows individual guests and guests in non-contracted groups who booked a cruise on or before September 30, 2020, for cruises sailing between October 1, 2020 and April 30, 2022, to cancel their cruise up to 48 hours prior to the vacation start date and have the option to either (i) receive a Future Cruise Credit equal to the full amount of the cruise fare the guest paid for their cruise, or (ii) move their booking to an eligible alternate sailing and receive our “best price guarantee” for the alternate sailing, or (iii) opt in for our “best price guarantee” on their current sailing. “Eligible alternate sailing” means a booking in the same stateroom category sailing with Azamara on the same product (itinerary type) and cruise length (+/- one sail night), scheduled within four weeks before or four weeks after the date of the original sailing but in the subsequent year. For those sailings, Azamara will protect the guest’s original price and/or promotion so long as the guest moves the eligible booking to the alternative sailing on or before September 30, 2020. If Azamara’s “best price guarantee” results in a decrease in the guest’s cruise fare inside final payment, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the eligible alternative sailing. If Azamara’s “best price guarantee” results in a decrease in the guest’s cruise fare outside final payment, the difference will be provided in a rate adjustment. For more details about Azamara’s best price guarantee program, visit https://www.azamara.com/plan/best-price-guarantee. “Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through Azamara. If the guest chooses to move their booking to an eligible sailing in the subsequent year, any penalties previously assessed based on the prior sailing’s penalty schedule will follow the booking to the new sailing. The Future Cruise Credit portion of the “Cruise with Confidence” program will only apply to bookings for named guests for which cruise fares have been paid in full. To receive the benefit of “Cruise with Confidence” guests must opt-in by calling Azamara at 1-833-292-2292. If the guest opts to cancels his/her cruise, a Future Cruise Credit (FCC) will be issued for the cruise fare amounts paid to the cruise line. The FCC is non-transferrable and may not be redeemed for cash. The FCC’s value may be applied toward the cruise fare due on a new booking, on Azamara for a sailing that is the later of on or before December 31, 2021, or 12 months after the date that the guest cancelled their original sailing. All bookings are subject to availability at the time of the request. If not used on or before the expiration date stated above, the FCC will automatically expire and have no cash value. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, taxes/fees, port expenses and gratuities (if applicable) for the new booking. Program does not apply to chartered sailings or contracted group bookings. Azamara reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn at any time without notice.

FREQUENTLY ASKED QUESTIONS

Q:Which bookings are eligible to move to next year?
A: Existing bookings and new bookings made between May 6th, 2020 and September 30, 2020 will be eligible for reschedule to the following cruise year at the initial price and/or promotion when selecting an alternative sailing of the same itinerary type, stateroom category, and voyage length (must be no more than 1 night shorter or longer than the original sailing) within four weeks of the original sailing date in the subsequent year. The decision to adjust a current booking to the following cruise year must be made by September 30, 2020. If modifying within the penalty period of the original sailing date, penalties will be carried over to the new booking should the new booking be cancelled later. Bookings can only be rescheduled once.

Q:What happens with the current Cruise with Confidence program?
A: The current Cruise with Confidence program will be replaced May 6th, 2020. This enhanced program includes additional features for all sailings through April 30, 2022. All new bookings must be created by September 30, 2020. Future Cruise Credits must be redeemed by December 31, 2021 for sailings on or before April 30, 2022.

Q: Which bookings are eligible for the Best Offer Guarantee?
A: Existing bookings and new bookings made between May 6th, 2020 and September 30, 2020 will be eligible for the Best Price Guarantee. Guests may change their price and/or promotion up to 48 hours prior to cruise. Guest must call their Travel Partner or Azamara to request a change of price or promotion. Guest may change their offer as many times as desired up to 48 hours before sailing. For bookings within final payment, any amounts owed will be refunded in the form of non-refundable Onboard Credit; for bookings outside of final payment, any amounts owed will be refunded to the original form of cruise fare payment. Certain promotions will be excluded from the policy. A list of exclusions will be provided.

Q:What sailings qualify for Cruise with Confidence?
A: All sailings through April 30, 2022 are covered by the Cruise with Confidence Program.

Q: Which price programs are excluded from Best Offer Guarantee?
A: Interline (strategic or tactical), EMP / EMP family fares, Family / Friend rates , Charters, group contracted rates, TA Fam/Frd, Casino fares, Nets (deep discount/tactical/net rate)

Q: How long do I have to redeem my Future Cruise Credit?
A: All Cruise with Confidence Future Cruise Credits must be applied toward the cruise fare due on an Azamara sailing before December 31, 2021. Please note that Cruise with Confidence Future Cruise Credits cannot be redeemed on the sailing where it was previously issued; Only future sail dates qualify for FCC redemption.

Q: Can you use your Future Cruise Credit (FCC) on an existing booking?
A: Yes. FCCs can be applied to new or existing bookings.

Q: How do I cancel or move my cruise?
A: Please contact ecruising and we will prompt the process for you. Remember, you must notify us in advance of 48 hours before your sail date.

Q: What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A: If the new cruise fare is higher than the value of the FCC, you will have to pay the difference in fare. Alternatively, if the new cruise fare is lower than the FCC’s value, a new Future Cruise Credit will be issued for the remaining balance.

Q: Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?
A: No, you’ll have to apply your Future Cruise Credit to a future Azamara cruise.

Q: Do standard Final Payment timelines still apply during this timeframe?
A: Yes, full payment is still required 120 days prior to the sailing date. You may pay your balance through your travel professional.

Q: Upon cancellation, will I be credited for any pre-cruise purchases, for onboard products such as shore excursions, etc.?
A: Yes, pre-cruise purchases for onboard products with the cruise line will be refunded to the original form of payment.

Q: Upon cancellation, will I be credited for any pre- and post-land purchases?
A: Yes, land products purchased with Azamara will be included in the Future Cruise Credit being issued.

Q: Upon cancellation, will I be credited for CruiseCare?
A: No, CruiseCare is non-refundable if you decide to cancel voluntarily under our Cruise with Confidence policy.

Q: What precautions are you taking to prevent coronavirus while onboard?
A: From enhanced boarding screening to heightened sanitation at ships and terminals, we are undertaking every measure to safeguard guests and crew.


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