Azamara - Cruise with Confidence
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Azamara - Cruise with Confidence




ADDRESSING YOUR TRAVEL CONCERNS



To help you decide on your upcoming travel plans, Azamara is introducing their Cruise with Confidence policy. This means you have the option to cancel any voyage sailing now through September 1, 2020, and receive a 100% Future Cruise Credit – good toward voyages that depart through December, 31 2021. If you’re making a new booking, Cruise with Confidence applies to you, too.

Simply cancel – for any reason – at least 48 hours before your sailing, and within one week, you’ll receive your Future Cruise Credit.

Terms & Conditions: The “Cruise with Confidence” program allows individual and guests in non-contracted groups booked on Azamara to cancel up to 48 hours up to the scheduled departure of the cruise for guests scheduled to sail on or before September 1, 2020. If the guest opts for the “Cruise with Confidence” program, and cancels his/her cruise, a Future Cruise Credit (“FCC”) will be issued for the amounts paid to the cruise line. The FCC is non transferrable and may not be redeemed for cash. The FCC certificate’s value may be applied toward the cruise fare due on a new booking on the brand originally purchased. All bookings are subject to availability at the time of the request. Any booking made using the FCC must be used for a sailing that commences on or before December 31, 2021. If not used on or before December 31, 2021, the certificate will automatically expire and have no value. Restrictions may apply on stateroom category and applicable pricing and promotions. Program does not apply to chartered sailings. Guest will remain responsible for paying the applicable deposit amounts, taxes/fees, port expenses and gratuities for the new booking. Azamara reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn without notice. ©2020 Azamara. Ships’ registry: Malta.

FREQUENTLY ASKED QUESTIONS

Q: What is the Cruise with Confidence policy?
A: Effective March 30, 2020, the new Cruise with Confidence policy allows our guests to cancel any cruise departing on or before September 1, 2020, up to 48 hours before departure, and receive a Future Cruise Credit that can be applied to any future cruise departing in 2020 or 2021.

Q: Do all sailings qualify for “Cruise with Confidence”?
A: This program is applicable to any guests who have cancelled sailings on or before 1 September 2020 from any port.

Q: How long will I have to redeem my Future Cruise Credit?
A: All Cruise with Confidence Future Cruise Credits must be redeemed on sailings departing on-or-before December 31, 2021.

Q: How do I cancel or move my cruise?
A: Please give your travel agent a call. Remember, you must notify us by phone of your cancellation at least 48 hours before your sail date. We appreciate your patience as call volume may be higher than normal.

Q: What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A: If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance.

Q: Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?
A: No, you’ll have to apply your Future Cruise Credit to a future Azamara cruise.

Q: Do standard Final Payment timelines still apply during this timeframe?
A: Yes, full payment is still required 120 days prior to the sailing date. You may pay your balance through your travel professional, or directly to Azamara if you booked through us.

Q: Upon cancellation, will I be credited for any pre-cruise purchases, for onboard products such as shore excursions, etc.?
A: Yes, pre-cruise purchases for onboard products with the cruise line will be refunded to the original form of payment.

Q: Upon cancellation, will I be credited for any pre- and post-land purchases?
A: Yes, land products purchased with Azamara will be included in the Future Cruise Credit being issued.

Q: What precautions are you taking to prevent coronavirus while onboard?
A: From enhanced boarding screening to heightened sanitation at ships and terminals, we are undertaking every measure to safeguard guests and crew.


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