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Azamara - Cruise with Confidence

15th March, 2021


NEW BENEFITS AND MORE FLEXIBILITY



Now more than ever, you’re dreaming about your next voyage to the world’s most amazing destinations. To provide peace of mind while you plan, we’ve enhanced our Cruise with Confidence* program to give you the flexibility to change any sailing you book by 31 May 2021.

Best Price Guarantee
You’ll always get the best possible price—even after you book. If the fare on your booked sailing lowers or a better promotion is offered, contact ecruising and Azamara will honor that better price right up to 48 hours before you sail.

Future Cruise Credit
Azamara know things can change. You have up to 48 hours before you sail to cancel and receive 100% of the amount paid in a Future Cruise Credit to use for a new or existing Azamara booking departing on or before 30 September 2022. The credit must be applied toward the cruise fare by 30 April 2022.

By having the flexibility to change your cruise experience, Azamara hope you’ll feel confident in planning a holiday during these uncertain, unprecedented times. It’s your world to explore—now it’s your choice.

Terms & Conditions:Azamara’s “Cruise with Confidence” program provides individual guests and guests in non-contracted groups who booked a cruise on or before May 31, 2021, on sailings between June 12, 2020 and April 30, 2022 with the option to either: (i) cancel their cruise reservation up to 48 hours prior to the vacation start date and elect to receive a Future Cruise Credit under the Cruise with Confidence program (a “CWC FCC”) equal to the amount of the cruise fare the guest paid to Azamara for their cruise, or (ii) opt in for our Cruise with Confidence “best price guarantee” on their current sailing up to 48 hours prior to the vacation start date. If the guest cancels an eligible booking before the 48-hour cut-off and elects to receive a CWC FCC:

(a) before the final payment due date of the booking (the“Final Payment due date”), if the guest paid a non-refundable deposit (“NRD”) to Azamara on the booking, the guest will receive an FCC equal to the amount of the NRD paid. Azamara will refund any other payments it received toward the guest’s cruise fare.
(b) after the Final Payment due date, the guest will receive a CWC FCC equal to 100% of the cruise fare paid to Azamara.

“Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through Azamara.

“Cruise with Confidence” is a voluntary program designed to provide guests with different options and additional flexibility when booking a cruise. If a guest does not opt-in to receive a CWC FCC, the cancellation policy tied to the guest’s reservation at booking will continue to apply. However, if a guest opts-in to receive a CWC FCC at a time when the booking is subject to cancellation charges that would otherwise have been less than 100% of total cruise fare, by opting in to receive a CWC FCC, the guest agrees to become immediately subject to cancellation charges equal to 100% of the cruise fare paid to Azamara. By requesting a CWC FCC, the guest has cancelled his or her reservation and waives any right to receive any refund of the cruise fare paid, even if the sailing is later canceled (note: depending on when the guest cancelled, an exception may apply for cancelled cruises originally scheduled to embark between November 1, 2020 and May 31, 2021). If a guest elects to receive a CWC FCC, or otherwise cancels his or her reservation, cancellation charges incurred by the guest on the reservation will not be waived or refunded for any reason, except as otherwise provided herein or required by applicable law.

The Future Cruise Credit offered under the “Cruise with Confidence” program is available only to bookings for named guests for which cruise fare deposits have been paid. The CWC FCC is non-transferrable, non-refundable and may not be redeemed for cash. The CWC FCC’s value may be applied on or before April 30, 2022 only toward the cruise fare due on a new booking or to satisfy the remaining cruise fare balance due for an existing booking, with Azamara, for a sailing scheduled to depart on or before September 30, 2022. If not used on or before April 30, 2022, the CWC FCC will automatically expire and have no value. The CWC FCCs cannot be used to obtain a refund. All bookings are subject to availability at the time of the request. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, the difference in the cruise fare on the booking if it exceeds the value of the CWC FCC, taxes/fees, port expenses and gratuities (if applicable) for the booking.

If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. The CWC “best price guarantee” does not apply, and any rate adjustment or onboard credit will be adjusted accordingly or forfeited, if the guest: (i) changes the ship or sail date; (ii) does not qualify for the promotional fare; or (iii) books at a reduced single supplement rate and later converts to double occupancy by adding a second guest. If the guest booked under a combined cruise with promotional air offer, the CWC best price guarantee applies only to other combined cruise with promotional air offers made by Azamara. Azamara’s “Cruise with Confidence” program is not available to bookings made after May 31, 2021, nor is it available to bookings made at any time by residents of mainland China or Hong Kong. Program is not available to guests booked on chartered sailings or in contracted groups and CWC FCCs may not be used on the same. Azamara reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn or modified at any time without notice.

FREQUENTLY ASKED QUESTIONS

Q:Which bookings are eligible to move to next year?
A: Existing bookings and new bookings made between May 6th, 2020 and May 31 , 2021 will be eligible for rescheduling to the following cruise year at the initial price and/or promotion when selecting an alternative sailing of the same itinerary type, stateroom category, and voyage length (must be no more than 1 night shorter or longer than the original sailing) within four weeks of the original sailing date in the subsequent year. The decision to adjust a current booking to the following cruise year must be made by May 31, 2021. If modifying within the penalty period of the original sailing date, penalties will be carried over to the new booking should the new booking be cancelled later. Bookings can only be rescheduled once.

Q: Which bookings are eligible for the Best Offer Guarantee?
A: Existing bookings and new bookings made between May 6th, 2020 and May 31, 2021 will be eligible for the Best Price Guarantee, this applies to Azamara cruises departing on or before April 30, 2022. Guests may change their price and/or promotion up to 48 hours prior to cruise. Guest must call their Travel Partner or Azamara to request a change of price or promotion. Guest may change their offer as many times as desired up to 48 hours before sailing. For bookings within final payment, any amounts owed will be refunded in the form of non-refundable Onboard Credit; for bookings outside of final payment, any amounts owed will be refunded to the original form of cruise fare payment. Certain promotions will be excluded from the policy. A list of exclusions will be provided.

Q:What sailings qualify for Cruise with Confidence?
A: All sailings through April 30, 2022 are covered by the Cruise with Confidence Program.

Q: How long do I have to redeem my Future Cruise Credit?
A: All Cruise with Confidence Future Cruise Credits must be applied by April 30, 2022 toward the cruise fare due on an Azamara sailing departing on or before September 30, 2022. Please note that Cruise with Confidence Future Cruise Credits cannot be redeemed on the sailing where it was previously issued; Only future sail dates qualify for FCC redemption.

Q: Can you use your Future Cruise Credit (FCC) on an existing booking?
A: Yes. FCCs can be applied to new or existing bookings.

Q: How do I cancel or move my cruise?
A: Please contact ecruising and we will prompt the process for you. Remember, you must notify us in advance of 48 hours before your sail date and within business hours.

Q: What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A: If the new cruise fare is higher than the value of the FCC, you will have to pay the difference in fare. Alternatively, if the new cruise fare is lower than the FCC’s value, a new Future Cruise Credit will be issued for the remaining balance.

Q: Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?
A: No, you’ll have to apply your Future Cruise Credit to a future Azamara cruise.

Q: Do standard Final Payment timelines still apply during this timeframe?
A: Yes, full payment is still required 120 days prior to the sailing date. You may pay your balance through your travel professional.

Q: Upon cancellation, will I be credited for any pre-cruise purchases, for onboard products such as shore excursions, etc.?
A: Yes, pre-cruise purchases for onboard products with the cruise line will be refunded to the original form of payment.

Q: Upon cancellation, will I be credited for any pre- and post-land purchases?
A: Yes, land products purchased with Azamara will be included in the Future Cruise Credit being issued.

Q: Upon cancellation, will I be credited for CruiseCare?
A: No, CruiseCare is non-refundable if you decide to cancel voluntarily under our Cruise with Confidence policy.

Q: What precautions are you taking to prevent coronavirus while onboard?
A: From enhanced boarding screening to heightened sanitation at ships and terminals, we are undertaking every measure to safeguard guests and crew.


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