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Promotions Book & Cruise with Confidence Celebrity Cruises - Cruise with Confidence

Celebrity Cruises - Cruise with Confidence

Updated 10 March, 2021

New benefits and more flexibility up to 48 hours before you sail.

We know you’re looking forward to your next holiday, now more than ever. To give you more peace of mind in planning, Celebrity have enhanced Cruise with Confidence with more benefits: Flexible Cancelations and Best Offer Guarantee. Simply book your holiday by May 31st, 2021 and we’ve got you covered with the assurance you need to plan the unforgettable vacation you’ve been looking forward to..

Extending Your Expired Future Cruise Credits

All existing Future Cruise Certificates are now valid for use through April 30, 2022 on Celebrity Cruise sailings departing on or before September 30, 2022. That’s an extra 5 months of sailings to choose from.

Flexible Cancelations

You have up to 48 hours before you sail to cancel and receive 100% Future Cruise Credit to use toward any sailing through September 30, 2022.

What you should know
  • For cancelation within any phase of penalty, refunds will be issued as Future Cruise Credit (FCC) for the full cruise fare amount.
  • In order to receive 100% FCC, your booking must be paid in full.
  • For cancelation outside of penalty, your refund will be issued to the original form of payment.
  • Nonrefundable Deposit Bookings: If canceled outside of penalty, the full deposit amount will be returned (without penalty) in the form of an FCC. If canceled within any phase of penalty, the cruise fare including full deposit (without penalty) will be issued as an FCC.

Best Offer Guarantee

If the fare on your sailing is reduced or the promotion gets better, Celebrity will honor your choice right up to 48 hours before you sail.

What You Should Know
  • You may change your offer as many times as desired up to 48 hours before sailing.
  • For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit. For bookings outside of final payment, any amounts owed will be refunded to the original form of cruise fare payment.
  • Bookings made after May 31st, 2021, will be covered with the existing Best Price Guarantee policy.
Frequently Asked Questions

For the most up to date FAQ's, please go to https://www.celebritycruises.com/au/travel-alert/frequently-asked-questions

Terms & Conditions: Celebrity Cruises’ “Cruise with Confidence” program provides individual guests and guests in non-contracted groups who booked a cruise on or before May 31st, 2021, on sailings between June 12, 2020 and May 4, 2022, with the option to either: (i) cancel their cruise reservation up to 48 hours prior to the vacation start date and elect to receive a Future Cruise Credit under the Cruise with Confidence program (a “CWC FCC”) equal to the amount of the cruise fare the guest paid to Celebrity for their cruise; or (ii) opt in for our Cruise with Confidence “best price guarantee” on their current sailing up to 48 hours prior to the vacation start date. If the guest cancels an eligible booking before the 48-hour cut-off and elects to receive a CWC FCC:(a) before the final payment due date of the booking (the “Final Payment due date”), if the guest paid a non-refundable deposit (“NRD”) to Celebrity on the booking, the guest will receive an FCC equal to the amount of the NRD paid. Celebrity will refund any other payments it received toward the guest’s cruise fare.(b) after the Final Payment due date, the guest will receive a CWC FCC equal to 100% of the cruise fare paid to Celebrity. “Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through Celebrity. “Cruise with Confidence” is a voluntary program designed to provide guests with different options and additional flexibility when booking a cruise. If a guest does not opt-in to receive a CWC FCC, the cancellation policy tied to the guest’s reservation at booking will continue to apply. However, if a guest opts-in to receive a CWC FCC at a time when the booking is subject to cancellation charges that would otherwise have been less than 100% of total cruise fare, by opting in to receive a CWC FCC, the guest agrees to become immediately subject to cancellation charges equal to 100% of the cruise fare paid to Celebrity. By requesting a CWC FCC, the guest has cancelled his or her reservation and waives any right to receive any refund of the cruise fare paid, even if the sailing is later canceled (note: depending on when the guest cancelled, an exception may apply for cancelled cruises originally scheduled to embark between November 1, 2020 and May 31st, 2021). If a guest elects to receive a CWC FCC, or otherwise cancels his or her reservation cancellation charges incurred by the guest on the reservation will not be waived or refunded for any reason, except as otherwise provided herein or required by applicable law. The Future Cruise Credit offered under the “Cruise with Confidence” program is available only to bookings for named guests for which cruise fare deposits have been paid. The CWC FCC may only be transferred one time, is non-refundable and may not be redeemed for cash. The CWC FCC’s value may be applied on or before April 30, 2022 only toward the cruise fare due on a new booking or to satisfy the remaining cruise fare balance due for an existing booking, with Celebrity Cruises, for a sailing scheduled to depart on or before September 30, 2022. If not used on or before April 30, 2022, the CWC FCC will automatically expire and have no value. The CWC FCCs cannot be used to obtain a refund. . All bookings are subject to availability at the time of the request. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, the difference in the cruise fare on the booking if it exceeds the value of the CWC FCC, taxes/fees, port expenses and gratuities (if applicable) for the booking. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise, except for Galapagos sailings where the difference will be provided in a rate adjustment. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. The CWC “best price guarantee” does not apply, and any rate adjustment or onboard credit will be adjusted accordingly or forfeited, if the guest: (i) changes the ship or sail date; (ii) does not qualify for the promotional fare; or (iii) books at a reduced single supplement rate and later converts to double occupancy by adding a second guest. If the guest booked under a combined cruise with promotional air offer, the CWC best price guarantee applies only to other combined cruise with promotional air offers made by Celebrity.Celebrity’s “Cruise with Confidence” program is not available to bookings made after May 31st, 2021, nor is it available to bookings made at any time by residents of mainland China or Hong Kong. Program is not available to guests booked on chartered sailings or in contracted groups and CWC FCCs may not be used on the same. Celebrity reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn or modified at any time without notice. ©2021 Celebrity Cruises Inc. Ships’ registry: Malta and Ecuador.


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