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Crystal Cruises - Clean+ 5.0

Confidence anchored by Care


08 July 2021

Crystal understands that relationships are built on trust. With your continued trust in mind, Crystal have applied their exacting attention to detail across all new safety measures. So while their touch may remain (intentionally) unseen, they deliver nothing less than total transparency in all matters regarding your health and wellness.

With more than 30 years of cruising to the far reaches of the world, Crystal has a long tradition of implementing and maintaining exceptional standards for health and safety at sea. The Crystal Clean+ program evolved these standards to meet the unique challenges posed by Covid-19. The company is tackling these challenges with science and innovation and in accordance with the latest data and recommendations by health experts.

Return to Crystal 5.0
The protocols outlined here are the latest, updated measures in Crystal Clean+ – version 5.0. Every protocol will be continually evaluated and updated as new information becomes available. Crystal is committed to full compliance with all local and global applicable health authorities and, as such, will update Crystal Clean+ protocols as appropriate

A Declaration of Safety

Pre-Boarding
Your promise to us is your Declaration of Safety via Crystal’s secure, online portal, Priority Check-In and Planning Center (PCPC). When you sign your Declaration of Safety, you're giving us a true picture of your health and telling Crystal exactly what you need to travel in confidence and safety.
  • All guests 12 years or older will be required to be fully inoculated with a COVID-19 vaccine (both doses if recommended by manufacturer) at least 14 days prior to boarding any Crystal ship. Verified documentation and/or evidence of vaccination will be required at the time of boarding and failure to provide this documentation will result in denial of boarding.
  • Crystal will accept a limited number of children under the age of 12. Bookings that include children under the age of 12 will be initially waitlisted, and those bookings will be reviewed weekly. Waitlisted bookings will be confirmed as soon as possible.
  • Vaccines must be accepted by the country Crystal guests are entering if it requires one. Crystal will accept all verified vaccine documentation.
  • Crystal is no longer requiring a pre-departure PCR test. However, guests should review countries’ websites being visited at least 10 to 14 days prior to departure for further details on their health and safety protocols, including testing requirements.
  • Guests to complete an online signature form acknowledging that a mandatory COVID-19 test with negative results will be required prior to their departure to their cruise; a printed copy of the negatve result must be presented at check-in and failure to comply will result in denial of boarding.
  • Guests will now complete a health questionnaire at embarkation only.
  • Guests will need to complete a “Declaration of Safety” online form acknowledging that they understand that verified proof of the required vaccine will be mandatory at the time of boarding before cruise tickets will be issued.
  • All guests will be required by Crystal and/or the country of embarkation to take a pre-embarkation antigen test. In the event that any guest tests positive, they will be denied boarding and may be subject to 14-day quarantine. Should anyone within a group test positive, the entire party will be denied boarding and may be subject to 14-day quarantine. Therefore, guests are strongly recommended to purchase travel insurance from the provider of their choice.
  • Many countries, territories and certain states are requiring minimum medical and transportation insurance coverage prior to entry. Travelers should check their destinations to see if they are required to provide proof or purchase specific insurance. If travelers are denied entry to any destinations due to the wrong coverage, they will not receive a refund, and may also be responsible for all costs incurred. Travel insurance that covers cruise fares and associated costs in cases of denied boarding due to positive COVID-19 tests prior to embarkation and/or at the cruise terminal, as well as COVID-19 related costs for potential emergency medical evacuation and services that may arise during the voyage is highly recommended. Guests will be required to complete a form of acknowledgement of this recommendation as part of the pre-cruise documentation process, as required by Crystal’s ticket contract.
  • Guests’ travel and contact information will now be mandatory in Crystal’s Priority Check-In & Planning Center (PCPC) before cruise documents will be issued
  • Guests will check in online and receive assigned staggered arrival times to minimize congestion; arrival times will be printed on travel documents

VIGILANCE ABOARD & ASHORE

Embarkation & Disembarkation
Every single guest will have their temperature checked both prior to boarding ship or venturing ashore. We will disinfect all luggage offshore prior to boarding. We always comply with all local health authority regulations for safe embarkation and disembarkation screening.
  • Guests will undergo a COVID-19 test the day of embarkation and must test negative prior to boarding the ship. There is no cost for the embarkation test for guests. Guests testing positive will not be able to board the ship and will be responsible for applicable costs related to denial of boarding. - Guests on Luxury Bahamas Escapes will undergo an antigen test the day of embarkation at the Baha Mar Convention Center. Guests on Luxury Caribbean Escapes will undergo an antigen test the day of embarkation at the either the pier or at the airport.
  • Embarkation will not begin until all guest staterooms, suites and public areas have been disinfected.
  • Crystal is developing plans to facilitate its guests to meet the antigen test requirement for air travel back to the U.S. This testing plan may vary by ship and guests will be responsible for cost of the test, which may be reimbursable by insurance. *For Luxury Bahamas Escapes: Crystal highly recommends that guests purchase their United States Customs antigen test for entry back into the U.S. through The Bahamas Health Visa. The cost is $25 and is in addition to the standard visa fee. Guests may pre-purchase this antigen test, here. The test may be purchased at any time, including during the cruise. If a guest does not pre-purchase the test and will need Crystal to facilitate the test, the $30 test will be added to the guest’s folio. Certified members of the Crystal medical staff on board the ship will administer the test to those guests who are returning to the U.S. within three days of the date of disembarkation. Guests who are remaining in The Bahamas for an extended period of time after the end of the cruise may also pre-purchase the test and visit any lab shoreside to take the test within three days of their return to the U.S.; it is the guest’s responsibility to ensure that ship staff understands they will be remaining in The Bahamas, and are not required to take the antigen test on the ship. Guests with optional Post-Cruise Hotel Packages at SLS Baha Mar and Hilton Resorts World will be provided an antigen test at the hotel, free of charge. Citizens of nations other than the United States will need to check with their own government websites for antigen testing protocols required for re-entry.
  • Guests will undergo two temperature checks – one before entering the terminal and one at check-in both via a contact-free fever screening system
  • Guests will complete a health questionnaire at the terminal
  • Guests who show signs of illness will be seen by the medical staff and may be denied boarding
  • Luggage will be disinfected before it is brought aboard
  • Booked guests will not be able to bring visitors aboard the ship.
  • Additional measures and precautions may be required depending on ports of embarkation/disembarkation

IN SPACE WE TRUST

Capacity Control & Social Distancing
The Crystal experience affords each guest an abundance of personal space that is unrivalled in cruising. Crystal ships are designed to offer nearly double the space per guest of similar-sized ships. But Crystal Clean+ goes even further by mandating even fewer guests per square foot.
  • We will not impose extreme or mandatory social distancing, and guests may dine and join others as they wish
  • We will space guests considerately in lounges, restaurants, theater and casino
  • Crystal’s Ambassador Host dance program will be temporarily suspended until further notice
  • Crystal’s Junior Activities programming and in-suite babysitting services will be temporarily suspended until further notice
  • Reduced capacity when ships resume service
  • Lifeboat drill procedures will be changed to accommodate social distancing

PURIFIED TO PERFECTION

Guest Accommodations
Every suite and stateroom including all bathrooms, closets, and cabinets undergoes frequent disinfection with products that are listed on the EPA List N and meet the criteria for use against COVID-19. These efforts are supplemented by electrostatic fogging with medical-grade anti-viral and anti-microbial oxidants.
  • Housekeeping staff will not disinfect (including fogging) or regularly clean guest accommodations while guests are present
  • Guests will be provided individual Personal Protection Equipment (PPE) kits in their staterooms and suites
  • Prior to guest arrival, staterooms and suites will be thoroughly cleaned and disinfected with medical-grade oxidative chemical agents
  • Products used are listed on the EPA List N and meet the criteria for use against COVID-19, norovirus and other infectious diseases
  • Frequent disinfection of all guest accommodations utilising medical-grade disinfectants
  • Electrostatic foggers will be used as an additional tool for disinfection
  • Guest corridors will be disinfected regularly
  • Timely removal of food items from suites and staterooms to prevent spoilage and cultivation of microorganisms and bacteria
  • Timely housekeeping turnover; bedsheets and linens professionally cleaned and disinfected at high temperatures
  • Injection of diluted cleaning solution into drains to avoid clogged pipes and to prevent bacterial growth
  • Reduction of paper products in suites and staterooms

HIGH FREQUENCY PURIFICATION

Social Spaces
Crystal Clean+ mandates virtually every inch of every restaurant, lounge, gym, casino, restroom, corridor, nightclub and theater be disinfected with medical-grade anti-viral and anti-microbial cleaning agents and scrubbed to spotless perfection.
  • Onboard social spaces will be disinfected with increased frequency including all public bathrooms, corridors, stairwells and elevators, restaurants, bars, lounges, entertainment and enrichment venues, retail spaces, children’s facilities, fitness center and equipment and spa.
  • Touchpoints such as handrails, elevator buttons, table-tops, door handles etc. will be disinfected with increased frequency during peak hours
  • Public areas will be deep cleaned and meticulously disinfected with medical-grade cleaning agents during overnight hours
  • Electrostatic foggers will be used as an additional tool for disinfection
  • Additional hand sanitizing stations using alcohol-based sanitiser will be placed strategically throughout the ship

FRESH-AIR

Fresh-Air Ventilation Systems
Crystal's ocean fleet features 100% fresh, non-recirculated air in every single guest suite, stateroom and social space. A cluster of guest staterooms and an adjacent corridor are set aside for isolation in the event of illness with a separate ventilation system.
  • All air filters and cooling coils are frequently checked and maintained to ensure the highest standard of air quality possible
  • A cluster of guest staterooms and an adjacent corridor are set aside for isolation in the event of illness; the ventilation of these staterooms has been arranged so there is no ventilation connection between the staterooms and/or the corridor; separate ducting leads the air directly to an appropriate exhaust duct

RESPONSIVE MASK POLICY

Masks & Face Coverings
To best safeguard the health of the entire Crystal family, we will keep our mask policy nimble. We will constantly be reassessing mask policies in light of evolving best practices recommended by epidemiologists as well as compliance with the policies of local governments.
  • On Crystal Serenity: Masks will be recommended but optional because of vaccine requirement for guests 12 years and older, 100 percent fresh air circulation in all public areas and staterooms, and the fact that our socially spacious designed ships are sailing with reduced guest capacity. Areas where masks are optional include all staterooms and public areas including restaurants, casino, lounges, fitness center, pool deck, enrichment areas, front desk, spa, ship tenders, Masks are required in shoreside terminal, hospitality suites, tour dispatch areas and during Crystal’s organized airport and hotel transfers as well as on shore excursions that are conducted inside
  • Crystal and its guests will comply with all local health authority regulations, which may require masks ashore
  • All crew are expected to be vaccinated, however they will wear masks in all public areas until further notice
  • Crystal will provide masks to guests and crew

REGULAR HEALTH MONITORING

Crewmember Standards & Practices
Under Crystal Clean+ our officers and crew are temperature-tested frequently, tested for COVID-19 before boarding and monitored for even the most minor symptoms. Crystal Clean+ will ensure that our crew members remain healthy and at their best to deliver the very best experiences for their guests.
  • Crew members will be expected to be fully inoculated with a COVID-19 vaccine (both doses if recommended by manufacturer) as soon as it is an available option in their home countries. When vaccines are widely available, they will be a requirement of employment at least 14 days prior to service
  • All crew will be tested for COVID-19 prior to leaving their home location to join the ship and must receive a negative result; they also will take a COVID-19 test at embarkation, quarantine for seven days upon arrival, and take a test at the end of the seven-day period and receive a negative result, before beginning their duties
  • Crew will be tested periodically during their rotations
  • Crew will undergo frequent temperature checks and regular health monitoring
  • Crew to wear masks and other necessary PPE when interacting with guests.
  • Designated crew may also wear protective garments and eye protection, if required
  • Medical Center Isolation Area staff will be required to wear adequate personal protection (face mask, eye protection, disposable gloves and disposable outer garment)
  • Crew to follow proper hand washing practices
  • Crew transfer between ships will be minimized
  • Crew are prohibited from personal contact with guests such as hand shaking, hugging or kissing
  • Crew are trained on health and safety preventive measures

CONTACTLESS DINING

Food & Beverage
Crystal's peerless drinking and dining are still what they have always been—simply extraordinary. What will be different is the service, redesigned to preserve the elegance while minimizing person-to-person contact. We call this new experience "Contactless Dining."
  • Dedicated tables for solo travelers wishing to dine with other guests will be available, set with physical distancing considerations.
  • Guests will undergo touchless temperature checks prior to entering highly frequented public areas such as restaurants, lunges and entertainment venues
  • Open seating will continue with social distancing considerations
  • Guest seating will ensure ample spacing
  • Disposable cutlery will be provided, upon request
  • Contact-free dining service will be implemented in all onboard venues
  • Self-service options will be eliminated in the Marketplace, Bistro and other venues
  • 24-hour room service is always an option
  • Increased hand washing and use of hand sanitizing stations will be required
  • All restaurants, bars and galleys will be disinfected throughout the day
  • Stringent procurement guidelines will be enforced

ALLIES ASHORE

Shoreside Partners & Excursions
Crystal partners with our allies ashore to make certain the Crystal Clean+ protocol protects you when you leave the ship to explore.
  • As the COVID-19 vaccine is now a requirement for travel with Crystal, guests will be permitted to explore independently ashore for the new Luxury Bahamas Escapes. Guests on the new Luxury Caribbean Escape voyages for Crystal Symphony will only be allowed to go ashore if participating in Crystal’s shoreside activities or excursions to ensure consistent health protocols per the destinations’ requirements; guests who do not comply will not be permitted to re-board the ship.
  • Shuttles into town will be provided when in port for the Luxury Bahamas Escapes voyages where available; they will not be provided in other destinations.
  • Crystal guests will be expected to follow all of the destination’s local guidelines pertaining to masks, social distancing and other precautions including frequent handwashing. Crystal guests should visit destination websites for further details on their health and safety protocols.
  • Guests will be provided individual Personal Protection Equipment (PPE) kits for use while on tour
  • Crystal will partner with local destinations and tour operators to ensure our industry-leading health and sanitation protocols extend to the shoreside experience
  • Excursion group sizes will be reduced to help allow for proper social distancing
  • Crystal will monitor port regulations and adjust requirements and schedules as needed to maintain guests' health and wellbeing
  • Tour coaches and tenders will be disinfected to meet Crystal Clean+ standards
  • Crystal will only visit safe, open ports of call; this may cause changes to the itinerary. Keeping our guests up-to-date with the latest confirmed changes impacting their itineraries is a top priority
  • Additional health screenings many be required by local health officials before disembarkation in certain ports

CARE EVERYWHERE

Medical Center
Each ship's state-of-the-art medical center has been further reinforced. Every Crystal ship in the fleet has a dedicated medical team aboard and available 24/7. Crystal is exploring partnerships with local medical authorities in every port to ensure quality medical facilities (and critical local networks and relationships) will be in place for guests requiring medical attention ashore. Ventilators and new virus testing equipment are now standard.
  • In the unlikely event that we detect a case on board, the person will be diagnosed and treated appropriately. Depending on the diagnosis, they and their traveling party may be isolated or evacuated. Our new contact tracking system will be utilized to track exposure if needed. We are exploring partnerships with local medical authorities in every port to ensure quality medical facilities and quarantine locations will be in place for guests requiring medical attention ashore. These plans will be in place before the ship sails.
  • During embarkation all Crystal guests and crew will receive a wearable device to facilitate contact tracing, in the unlikely event of close contact to a laboratory confirmed or probable COVID-19 positive individual
  • The Center for Disease Control’s guidelines currently defines close contact as being within 6 feet of an infected individual for a total of 15 min or more over a 24-hour period.
  • The medical team comprises a doctor and three nurses aboard each ship, available around the clock
  • Crystal's Medical Centers are well equipped with ventilators, new virus-testing equipment, X-Ray machines, extensive first aid tools and common prescription and over-the-counter medications
  • Medical Centers will be equipped to perform Polymerase Chain Reaction (PCR) Point of Care testing
  • Isolated wards are available in the Medical Centers
  • Contaminated items and medical waste will be properly sealed and disposed of according to health and safety guidelines
  • Medical equipment and waste bins cleaned, disinfected and washed with medical-grade disinfectant

VESSEL SANITATION-TRAINED

Public Health Officer
A certified Public Health Officer oversees the implementation of the stringent Crystal Clean+ outbreak prevention and mitigation protocol. Working in lock sync with relevant health authorities, each Crystal ship’s PH Officer works to make sure daily cleanings are up to Crystal Clean+ standards and supports onboard medical teams.
  • Trained in the CDC's and the other local health authority's Vessel Sanitation Programs
  • Oversees outbreak mitigation and cleaning protocols
  • Closely coordinates with medical teams
  • Ensures that daily cleaning protocols are in accordance with CDC guidelines

PACT FOR SAFETY

Shared Responsibility
With Return to Crystal 5.0, safety is, of course, a two-way street and as we journey on together, we do ask all our guests to commit to common-sense precautions including not traveling when sick. The best practices information and recommendations regarding preventative measures and guidelines from public health experts in regard to COVID-19 will be displayed throughout the ships, including signage in public areas, in the Welcome Onboard edition of Reflections and on TVs in guest staterooms and suites. Guests must comply with all Crystal Clean+ protocols and guidelines. Common sense precautions that we can all practice include:
  • Wash your hands often with soap and warm water for 20 seconds and help young children do the same. Where soap and water are not available, use the alcohol-based hand sanitizer
  • Cover your nose and mouth when you cough or sneeze. If a tissue is not immediately available, cough or sneeze into your upper arm
  • Avoid touching your eyes, nose and mouth
  • Avoid personal contact, such as handshaking, sharing cups, glasses or utensils

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