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Cunard - Sailing with Confidence

Updated 14 December, 2020

The future may be uncertain, but Cunard are doing everything they can to plan ahead to fulfil their guests' holiday dreams, with safety as a constant priority.

“We have always taken pride in having the highest levels of health and safety. We are now reviewing every aspect of the Cunard experience and will only resume sailing when we have the approval and accreditation of enhanced health protocols from the most trusted and informed sources.” - Cunard President, Simon Palethorpe.

A few mindful changes; still your Cunard voyage.


With their enhanced wellbeing measures on board their ships you’ll still be able to enjoy the holiday you dreamed of, even though some aspects of your voyage may initially feel a little different. These changes are designed to protect the health of everyone on board and in the destinations you visit. Cunard hope as you return to sailing you will find these changes reassuring and easy to adjust to. As the world evolves so may their policies and procedures, but rest assured they will have every aspect of your holiday experience covered.

Their Assurance To You

New Protocols

As they prepare to return to sea, Cunard are combining over 180 years’ experience with the expertise of foremost accredited scientists, medical professionals and government advisors to deliver the signature Cunard holiday you expect.

The framework of enhanced protocols outlined has been supported by the UK Government, Department for Transport, Cruise Lines International Association (CLIA, the world’s largest cruise industry trade association), EU Healthy Gateways and public health agencies, and are designed to keep you and the crew healthy and well throughout your holiday.

Carnival Corporation, Cunard’s parent company, has also been working with a number of world-leading experts to support our efforts in developing the enhanced protocols for the return of cruise holidays.

Guest & Crew Wellbeing

Cunard are committed to delivering the highest standards of health, safety and wellbeing for their guests, crew and the wider communities they visit.

To achieve this:
  • All guests and crew boarding their ships will undergo health screening and testing for Covid-19 before boarding
  • Every area of the ship will be rigorously and regularly cleaned and disinfected
  • Additional hand-sanitising stations will be provided
  • They have enhanced the on board ventilation systems to provide improved filtration and increased fresh air on board
  • Adhere to approved guidance for every aspect of the holiday experience
  • Everyone on board will need to adhere to the most up-to-date guidance regarding the use of face-coverings and social distancing, which will be in place in all public areas
  • Cunard have plans in place, tailored for each ship, to manage medical needs, including dedicated cabin capacity for isolation should this be required.


Booking with Confidence

Flexible Transfer Policy

In this uncertain environment, Cunard understands that you may appreciate some added flexibility. To that end, they’ve updated their transfer policy. Before your balance due date you can transfer your booking as many times as you like. If transferring to a higher value voyage, guests will be required to pay the difference. If transferring to a lower value voyage, guests will be refunded the difference.

Insurance & Accredited Medical Professionals

Cunard strongly advises you to take out comprehensive holiday insurance when you sail with us.. While we hope you never have to use it, the policy will ensure you’re able to relax and enjoy your holiday with the peace of mind that you’re protected should you need it. It is understood that those with certain pre-existing medical conditions or of a certain age may experience more severe symptoms should they contract Covid-19.

If you have any existing medical conditions, Cunard advises you to discuss your travel plans with your doctor. They continue to operate medical centres on board each Cunard Queen, staffed around the clock by fully accredited doctors and nurses to help support your health needs.

Your Cunard Experience

Before you Board

All guests will be subject to testing for Covid-19 in the period before travelling and/or at the cruise terminal. If a guest tests positive for Covid-19, or if anyone in their household has any symptoms or are self-isolating in the days prior to their voyage, they will not be permitted to board.

Prior to your departure, Cunard will send you the latest public health guidance as well as pre-voyage information about mitigating the risk of Covid-19, along with a health declaration questionnaire. Please read this carefully as this will include information regarding what to expect when you arrive at the terminal, your time on board, any country specific requirements to be aware of and other relevant protocols while you are travelling with us.

Boarding Your Ship

Cunard have enhanced their boarding procedures, working with our partners in the ports. In the cruise terminal you will be required to adhere to the wearing of face coverings and social distancing, in accordance with all current guidelines.

Further health screening will be conducted before you board your ship. This will include a review of your health declaration questionnaire, a temperature check and more comprehensive medical screening if required. If a guest tests positive for Covid-19, or is identified as having Covid-19-like symptoms, or if they have been exposed or potentially exposed to Covid-19 then they will not be allowed to board.

Cleanliness & Care

Cunard have always taken pride in the cleanliness of their ships.Their enhanced measures will raise these standards even higher, ensuring all areas are inspected and cleaned even more regularly, with products proven to be effective against Covid-19. Added hand sanitiser and hand-washing stations will also be available for your comfort and wellbeing.

Restaurants & Bars

Dining aboard one of the Queens will always be part of what makes a voyage with Cunard so special. Going forward, you may be asked to pre-reserve a table at their restaurants and you will only be permitted to dine with your travelling group or household. Additionally, dishes in the buffets and deck grills will now be served by waiting staff, while each of our restaurants and bars will be adapted to allow for social distancing.

Entertainment

Cunard will continue to offer a comprehensive programme of music, theatre and guest speakers on each of our voyages, with measures in place to ensure each performance adheres to the latest wellbeing and social distancing guidance.

Activities & Leisure

Areas such as the spa, salon, gym, pools, casino, shops, lounges and children’s clubs will be operating but will be subject to the latest approved guidance to minimise contact, reduce the number of guests in each area, and maintain the highest levels of cleanliness. All public areas will be adapted for social distancing and lift capacity will be reduced. You may also see changes such as pre-booking come into effect in some areas of their ships for certain activities.

Your Suite or Stateroom

Your stateroom steward, or butler if you’re staying in our Queens Grill suites, will maintain your accommodation to the enhanced housekeeping standards throughout your stay. To ensure social distancing, Cunard will kindly ask that you are not in your accommodation whilst cleaning is taking place. To enhance the stateroom experience even further, we’ll be introducing an extended complimentary room service menu for you to enjoy.

In Port

You can still go ashore and explore the amazing ports Cunard visit, initially only with their organised and vetted shore experiences. Port transfer and organised shore experience operators will be subject to new policies and procedures to reflect the latest approved guidance in line with their on board protocols and will comply with all local guidance relating to social distancing and face coverings, which may differ from the guidance in your home country. Temperature checks and health screening may be carried out again on re-boarding the ship.

Post-Voyage

All guests and crew will need to complete a passenger locator form to adhere to the UK Government’s Track and Trace initiative. Local country initiatives may also apply at the time of sailing.

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