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Their team is working round the clock to develop a comprehensive and multi-faceted set of new and enhanced health and safety protocols to address the challenges of the current public health environment. These new protocols will be designed to meet or exceed required global public health standards. Below are health and safety measures which are being implemented immediately fleetwide. To further advance the public health response to COVID-19, they are developing additional science-backed protocols for a safe and healthy return to cruising.
Installation of medical-grade air-filters, H13 HEPA, that remove 99.95% of airborne pathogens across our entire fleet to ensure the air you breathe is clean.
All guests will undergo an enhanced pre-embarkation health screening, and those considered at risk will undergo additional screening. Additionally, all crew will undergo extensive screening prior to embarkation and constant monitoring throughout the voyage. Touchless temperature checks and continuous monitoring of guests and crew throughout the voyage will help identify potential health issues, offering an additional layer of prevention and protection.
All ships are thoroughly cleaned and disinfected prior to every voyage in accordance with company protocols, which are developed in partnership with CDC's Vessel Sanitation Programme. Embarkation terminals will be sanitized continuously, and, where possible, fogged before and after each embarkation and debarkation. Further, all staterooms, suites and public areas will be cleaned, sanitized and disinfected at an increased frequency, and including the use of Electrostatic Spray Technology. Increased sanitation efforts include:
To provide even more space for responsible social distancing, guest capacity on board will be reduced. Staggered embarkation and online check-in will be implemented for proper social distancing. In addition, they are committed to reducing capacity in all public areas throughout the voyage.
Onboard medical centres will be fully equipped with the latest testing kits and medical supplies. They are also increasing our medical team fleetwide. Additionally, each ship has dedicated isolation accommodation should the need arise.
At Norwegian Cruise Line, they are ever-evolving our safe cruising programme. Because your health and safety is our priority. This is just the start of a wave of new technologies and enhancements they are rolling out, so that you can explore the world with the ultimate Peace of Mind.
Last Update: August 26, 2020
How long will guests have to redeem their future cruise credit (FCC)?
All future cruise credits must be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022. FCCs can be used for any purchase other than an onboard credit (OBC).
How long will it take to receive my future cruise credit?
FCCs will be credited to the guests via their Latitudes number within seven business days. Communication will be sent to the travel partner and guest once the FCC is added..
Does this policy apply retroactively to previously booked sailings?
Yes. The policy applies to existing and active bookings deposited by September 30, 2020; for sailings through and including October 31, 2021.
Does this policy apply retroactively to previously cancelled bookings?
No. The policy does not apply to bookings cancelled prior to March 10, 2020.
Does the new Peace of Mind policy affect the final payment for voyages?
Yes, we have modified our final payment schedule for voyages through March 31, 2021 to 60 days prior to sailing.
What is the process for cancelling?
For those cancelling under the Peace of Mind policy, the FCC will be applied to the guests' profile in 7 business days. If the booking is outside final payment, refunds will work as usual. As always, for more assistance, please call your Travel Agent.
How long will the Peace of Mind policy be in effect?
Norwegian Cruise Line reserves the right to modify the policy at any time. Any changes will be communicated.
What happens if there is a difference in cruise fare between the future cruise credit (FCC) issued and the future booking?
If the cruise fare for the new booking exceeds the FCC's value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC's value, a new FCC will be issued for the remaining balance.v
What costs are included in the future cruise credit (FCC)?
The following will be applied to the FCC:
- Cruise fare and taxes
- Including any winning Upgrade Advantage payments.
- Flight arrangements booked through Norwegian Cruise Line.
- Hotel and CruiseTour packages purchased through Norwegian Cruise Line.
- Shore Excursions booked and pre-paid through Norwegian Cruise Line
- Prepaid service charges
- Beverage or Dining gratuities (if part of FAS Promotion selection)
- Essentials, Booksafe Standard or Platinum Travel Protection, if purchased. Booksafe Travel Protection will be issued as a separate additional FCC worth the value of the travel protection plan paid. This insurance FCC will be valid for one year from date of issuance and only applicable towards insurance for all published sailings through Dec 31, 2022?
Are any amounts on the affected bookings being refunded instead of being included in the FCC?
Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase (refunded to the original form of payment) and will not be included in the FCC. Ancillary pre-purchased items include:
- Bon Voyage gifts and celebration packages
- Dining or beverage packages (those not part of the Free at Sea (FAS) promotion)
- Water and/or soft drink packages
- Purchased on board credits
- Internet packages
- Photo packages
What is not included in the future cruise credit (FCC) or refund?
The following will not be applied to the FCC or refund:
- Special Promotional Onboard Credits (OBC)
To what reservations does the Peace of Mind policy apply?
The new policy applies to both individual and group bookings. Charters are excluded.
Will a guest’s air change fees be protected?
Guests who secured air accommodation through Norwegian Cruise Line's airfare programme and now wish to alter their plans, can do so with peace of mind as accommodation and fees are protected. Guests who purchased flights independently, should contact their air travel provider for guidance.
Do all rate codes qualify?
Yes.
Can the future cruise credit (FCC) be used as payment towards the same cancelled cruise if they decide at a later date to sail?
No. The cancellation window provides Peace of Mind allowing you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.
What happens if a new reservation using the FCC is cancelled at a later point in time?
Full value of FCC will be credited back to the guest's latitudes profile if cancellation is outside of standard penalties. Cancellation penalties will be withdrawn from the FCC amount if applicable and remaining balance will be attached to guest's profile.
I won a bid on the Norwegian Upgrade Advantage. Am I guaranteed the same category on the new booking?
No, guests will receive the full value of their winning bid within the FCC and can apply that towards the sailing and category of their choice. Guests can then participate in a new bid once invited to the programme for the newly selected sailing.
What happens when one or more guests cancel, but other guests on the same booking choose to sail?
Unfortunately, they are not able to accommodate an individual guest electing to cancel on a reservation. In an effort to take advantage of the Peace of Mind policy, the entire reservation must accept the FCC.
Should I take out Travel Protection on the new bookings?
Travel protection is always highly recommended and the Peace of Mind policy does not replace protection provided by travel insurance.
I am booked on a Sixthman cruise, which sails on Norwegian. Does Norwegian's Peace of Mind apply to me? Cruises booked through Sixthman and all other charter partners do not apply to this policy.
What is the criteria for denying guests boarding?
They continue to work with authorities to update the criteria below. Please keep in mind that these can change at any time.