Norwegian Cruise Line - Peace of Mind

Last Update: 4/24/2020 What is Norwegian’s Peace of Mind?
Peace of Mind is the company's new temporary policy that allows new and existing individual and group bookings in non-chartered sailings embarking through September 30, 2020 to cancel their booking up until 48 hours from the start of their holiday date and receive a 100% future cruise credit (FCC) for the payments that are already received by Norwegian Cruise Line. The FCC may be used for sailings that embark on or before December 31, 2022. The new booking must be made within one year of the cancellation date.

What sailings qualify under Norwegian’s Peace of Mind policy?
Effective March 13, 2020, the Peace of Mind policy applies to all non-chartered sailings through September 30, 2020.

How long will guests have to redeem their future cruise credit (FCC)?
All future cruise credits must be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022. FCCs can be used for any purchase other than an onboard credit (OBC).

How long will it take to receive my future cruise credit?
FCCs will be credited to the guests via their Latitudes number within seven business days. Communication will be sent to the travel partner and guest once the FCC is added.

Does this policy apply retroactively to previously booked sailings?
Yes. The policy applies to existing and active bookings for sailings through September 30, 2020.

Does this policy apply retroactively to previously cancelled bookings?
No. The policy does not apply to bookings cancelled prior to March 10, 2020.

Does the new Peace of Mind policy affect the final payment for voyages?
No. Final payment is based on our current standard policy.

What is the process for cancelling?
For those cancelling under the Peace of Mind policy, the FCC will be applied to the guests' profile in 7 business days. If the booking is outside final payment, refunds will work as usual. As always, for more assistance, please call Norwegian Cruise Line at 1300 255 200 (U.S. and Canada) or your Travel Agent.

How long will the Peace of Mind policy be in effect?
Norwegian Cruise Line reserves the right to modify the policy at any time. Any changes will be communicated.

What happens if there is a difference in cruise fare between the future cruise credit (FCC) issued and the future booking?
If the cruise fare for the new booking exceeds the FCC's value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC's value, a new FCC will be issued for the remaining balance.

What costs are included in the future cruise credit (FCC)?
The following will be applied to the FCC:
- Cruise fare and taxes
- Including any winning Upgrade Advantage payments.
- Flight arrangements booked through Norwegian Cruise Line.
- Hotel and CruiseTour packages purchased through Norwegian Cruise Line.
- Shore Excursions booked and pre-paid through Norwegian Cruise Line
- Prepaid service charges
- Beverage or Dining gratuities (if part of FAS Promotion selection)
- Essentials, Booksafe Standard or Platinum Travel Protection, if purchased. Booksafe Travel Protection will be issued as a separate additional FCC worth the value of the travel protection plan paid. This insurance FCC will be valid for one year from date of issuance and only applicable towards insurance for all published sailings through Dec 31, 2022?

Are any amounts on the affected bookings being refunded instead of being included in the FCC?
Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase (refunded to the original form of payment) and will not be included in the FCC. Ancillary pre-purchased items include:
- Bon Voyage gifts and celebration packages
- Dining or beverage packages (those not part of the Free at Sea (FAS) promotion)
- Water and/or soft drink packages
- Purchased on board credits
- Internet packages
- Photo packages

What is not included in the future cruise credit (FCC) or refund?
The following will not be applied to the FCC or refund:
- Special Promotional Onboard Credits (OBC)

To what reservations does the Peace of Mind policy apply?
The new policy applies to both individual and group bookings through and including September 30, 2020. Charters are excluded.

Will a guest’s air change fees be protected?
Guests who secured air accommodation through Norwegian Cruise Line's airfare programme and now wish to alter their plans, can do so with peace of mind as accommodation and fees are protected. Guests who purchased flights independently, should contact their air travel provider for guidance.

Do standard Final Payment timelines still apply?
Yes, standard payment policies apply.

Do all rate codes qualify?
Yes.

Can the future cruise credit (FCC) be used as payment towards the same cancelled cruise if they decide at a later date to sail?
No. The 48-hour prior to sailing cancellation window provides Peace of Mind allowing you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.

What happens if a new reservation using the FCC is cancelled at a later point in time?
Full value of FCC will be credited back to the guest's latitudes profile if cancellation is outside of standard penalties. Cancellation penalties will be withdrawn from the FCC amount if applicable and remaining balance will be attached to guest's profile.

I won a bid on the Norwegian Upgrade Advantage. Am I guaranteed the same category on the new booking?
No, guests will receive the full value of their winning bid within the FCC and can apply that towards the sailing and category of their choice. Guests can then participate in a new bid once invited to the programme for the newly selected sailing.

What happens when one or more guests cancel, but other guests on the same booking choose to sail?
Unfortunately, we are not able to accommodate an individual guest electing to cancel on a reservation. In an effort to take advantage of the Peace of Mind policy, the entire reservation must accept the FCC.

Should I take out Travel Protection on the new bookings?
Travel protection is always highly recommended and the Peace of Mind policy does not replace protection provided by travel insurance.

I am booked on a Sixthman cruise, which sails on Norwegian. Does Norwegian's Peace of Mind apply to me? Cruises booked through Sixthman and all other charter partners do not apply to this policy.

What is the criteria for denying guests boarding?
We continue to work with authorities to update the criteria below. Please keep in mind that these can change at any time.

To protect the health of our guests on board, we will be denying boarding to anyone who:
- Any guest with a temperature detected at or above 100.4F / 38C.
- All persons who, within 30 days prior to embarkation, have had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19
- All persons who have reported on the Pre-Embarkation Public Health Questionnaire or who appear symptomatic, are feeling unwell, are exhibiting flu-like symptoms or exhibit difficulty breathing.

- Guests who are denied boarding will be issued a refund for monies paid for their cruise- only expenditures in the form of a 100% future cruise credit.

What protocols have been implemented to prevent the spread of coronavirus (COVID-19)?
The safety and well-being of guests and team members are Norwegian Cruise Line's number one priority. The company has a Chief Medical Officer on staff as well as dozens of medical professionals throughout its fleet, and it continues to consult with The World Health Organisation (WHO) and the U.S. Centres for Disease Control and Prevention (CDC) to make the best decisions possible and take appropriate action as needed.

Norwegian Cruise Line is very proud of the protocols and preventative measures it has in place to address concerns regarding COVID-19. In addition to extensive cleaning and disinfection protocols on board all voyages and health screenings of passengers and crew members, the Company has been denying boarding to guests who have travelled from, visited or transited via high-risk areas; and it has modified several sailings to avoid areas of concern.