Vaccines that have been authorised for use by the World Health Organisation (WHO), U.S. Food and Drug Administration (FDA) or the European Medicines Agency (EMA) will be accepted.

Cruises with embarkation dates through October 31, 2021:
All guests sailing aboard cruises with embarkation dates through October 31, 2021, are required to be fully vaccinated, at least 2 weeks prior to departure, in order to board. Vaccines combined with multi-layered and robust preventative health and safety measures, including universal COVID-19 testing prior to embarkation, will help NCL provide a uniquely safe and healthy holiday environment that they believe exceeds all other holiday choices on land and at sea. Each guest must submit proof they have completed the full cycle of required doses for the vaccine administered at least 2 weeks prior to their sail date. Guests who are not old enough to be vaccinated or otherwise not eligible to be vaccinated will not be allowed on these sailings.

Cruises with embarkation dates beginning November 1, 2021:
Given the ever-evolving nature of the pandemic, the accelerating rollout of the vaccine, and the speed of scientific learnings, it is premature to make decisions on health and safety protocols for cruises with embarkation dates beginning November 1, 2021. NCL will continue to evaluate health and safety protocols and rely on science and expert council as they make decisions and evolve policies and procedures.

Yes, if a guest has an active reservation as of April 5, 2021 for a cruise with a vaccination requirement (currently all sailings through October 31, 2021), that the guest is unable to comply with; guest will be permitted to apply the full value of all amounts paid to a new future cruise credit or, at their discretion, be provided a cash refund in an amount equal to their original cash payment by visiting https://www.ncl.com/case-submission. Refund amount will be subject to Norwegian's cancellation fee policy communicated to their guests at time of booking and can be found on NCL website https://www.ncl.com/about/cancellation-fee-schedule

The safety and security of guests, crew and communities NCL visit is their number one priority. In order to provide the safest cruise experience possible, all guests and crew will need to be fully vaccinated for all sailings with embarkation dates prior to October 31, 2021. Therefore, minors who have not yet been eligible to be vaccinated will not be permitted to sail on these voyages. Minors who have been fully vaccinated are welcome to sail.

NCL look forward to the day when we can safely welcome these guests back onboard their ships, when the public health environment allows us to modify protocols accordingly. NCL will continue to constantly evaluate health and safety protocols with expert Council and will follow the latest science to determine requirements for all future sailings embarking beginning in November 2021. NCL commit to keeping guests apprised of any policy changes as far in advance as possible of their scheduled holiday.

In order to provide the safest cruise experience possible, all guests and crew will need to be fully vaccinated for all sailings embarking through October 31, 2021. NCL will continue to constantly evaluate health and safety protocols with expert Council and will follow the latest science to determine requirements for all future sailings embarking beginning in November 2021. They commit to keeping guests apprised of any policy changes as far in advance as possible of their scheduled holiday.

Global travel requirements are quickly evolving and vary by country of departure. Communication will be sent to all booked guests in the 30 days prior to setting sail, to share the latest requirements for each departure port. Make sure to download the app and update your contact information so that they know how to reach you.

Given the fluidity of the current public health environment, all guests are strongly advised to monitor travel requirements and advisories for their home countries and are responsible for monitoring and complying with applicable travel restrictions.

At this time, NCL expect each guest will need to provide the following:

• For cruises with embarkation dates through October 31, 2021, all guests must provide proof of being fully vaccinated for COVID-19 at least 2 weeks prior to their sail date with an authorised vaccine;
• Any documentation required from the country where you are embarking the vessel. This could include proof of a negative COVID-19 test result for entry into the country and will vary by departure country and is the responsibility of the guest;
• Negative COVID-19 antigen test result prior to embarkation, which will be administered and paid for by cruise line;
• Completed health questionnaire;
• Typical travel documents, including passport or any visas as required by the departure country.

NCL are closely monitoring the evolving global public health environment and to the extent any itineraries are affected, will notify impacted guests in a timely fashion and update booking requirements. Additional travel restrictions for certain nationalities or countries may arise based on the quickly evolving public health environment. All guests are strongly advised to monitor current travel requirements and advisories for their home countries.

Communication will be sent to all booked guests in the 30 days prior to setting sail, to share the latest requirements for each departure port along with updates to health and safety protocols. Make sure to download the app and update your contact information so that we know how to reach you.

If a guest, or member of their party, is denied entry to the country due to a positive COVID-19 test within 2 weeks of their sail date, they will be permitted to apply the full value of all amounts paid to a future cruise credit or, at the guest’s discretion, be provided a cash refund.

If a guest is denied entry due to non-compliance with travel requirements and/or health and safety protocols a refund will not be provided.

NCL will comply with all local regulations at all destinations they visit. These regulations are continuously evolving and if an additional test is required at a port of call will provide advanced notice to all guests.

All guests are required to accept the terms and conditions in their guest ticket contract. In addition, guests will be required to agree to abide by all of the cruise line's health and safety protocols and acknowledge the risks associated with COVID-19 during their voyage and shoreside experiences. Guests who fail to agree to these terms and conditions will not be permitted to board.

Guests and members of their party who are denied boarding due to a positive COVID-19 test result, within 2 weeks of their sail date, will be permitted to apply the full value of all amounts paid to a future cruise credit or, at the guest's discretion, be provided a cash refund. Guests who are denied boarding due to a violation of protocols, for example not testing in advance, will not receive a refund.

If you are denied boarding due to a positive COVID-19 test at embarkation, the cruise line will coordinate and cover costs for travel arrangements, for you and those travelling with you if they are also denied boarding. The cruise line will not be able to assist with travel arrangements if a guest is denied boarding as a result of a violating the cruise line's health and safety protocols.

Guests and members of their party who are denied boarding due to a positive COVID-19 test result, within 2 weeks of their sail date, will be permitted to apply the full value of all amounts paid to a future cruise credit or, at the guest's discretion, be provided a cash refund. Guests who are denied boarding due to a violation of protocols, for example not testing in advance, will not receive a refund.

NCL are controlling the guest capacity onboard each ship to provide even more space. To further support physical distancing, NCL have increased spacing in dining and entertainment venues and other onboard spaces.

Nearly all onboard venues and activities, including entertainment, spas and casinos, will still be available with some temporary modifications or changes to activities due to the current public health environment. While onboard, guests will be guided through any additional health and safety protocols.

Guests who test positive for COVID-19 during their cruise and are required to quarantine will receive a pro-rated cash refund or a pro-rated Future Cruise Credit. If a guest followed all of the cruise line's health and safety protocols, the cruise line will coordinate and cover the cost of necessary COVID-19 related medical treatment, required land-based quarantine and travel arrangements to get the guest safely back to their home.

All refund requests must be made within six months of the date they cancelled their voyage or the scheduled embarkation date, whichever is earlier, or they will be entitled to a Future Cruise Credit for the amount specified. To apply for a refund guests should visit https://www.ncl.com/case-submission.

No, due to enhanced health and safety measures NCL have put into place prior to embarkation cannot accommodate guests joining the cruise once the sailing has commenced. Guests will not be eligible for a refund or any type of compensation if they miss the ship's departure.

No, NCL do not currently have any restrictions or limitations for guests with pre-existing health conditions. All guests should assess their individual risk level and consult with their doctor if needed prior to sailing.

Guests who have symptoms of COVID-19 while onboard should immediately contact the onboard medical centre for further instruction. Complimentary consultations and treatments are provided for respiratory illnesses as well as dedicated isolation accommodation should the need arise. Medical centres will be equipped to test for SARS-CoV-2 onboard and if a positive case is identified, contact tracing for that individual will begin immediately and occur at the same time as treatment.

NCL have also enhanced onboard medical capabilities with additional staffing and enhanced facilities. This includes an increase in intensive care unit capacity, new and upgraded equipment, onshore medical institution partnerships, telemedicine capabilities and additional robust consultation and treatment options. Onboard medical centres are also abundantly stocked with common prescription medications, remedies, and virus-testing equipment as available.

NCL have improved onboard medical capabilities with additional staffing directly related to sailing capacity, new and upgraded equipment and enhanced facilities.
All vessels will have COVID-19 testing capabilities on board and results onsite. NCL have increased intensive care units (ICU) capacity onboard and ICUs are equipped with infusion pumps, IV treatments, cardiac monitors, defibrillators, cardiac pacemakers and ventilators.

Should the need arise, they also have partnerships with onshore medical institutions in place, including Cleveland Clinic Florida, to provide clinical advice and assistance as needed.
Vessels are equipped with an onboard laboratory, which can administer Complete Blood Counts (CBC), Blood Chemistry, Coagulation tests, and Influenza tests. Onboard medical centres are also abundantly stocked with common prescription medications and remedies.

Complimentary consultations and treatments are provided for respiratory illnesses as well as dedicated isolation accommodation should the need arise.

If a guest follows health and safety protocols and tests positive during their cruise, the cruise line will coordinate and cover the costs related to necessary COVID-19 related medical treatment, required land-based quarantine and travel arrangements to get the guest safely back home. NCL will also cover the same costs for identified close contacts if they are required to quarantine onboard or are removed or denied re-boarding due to being in close contact to a guest who tests positive.

Guests cannot opt out as contact tracing is necessary for all guests and crew to facilitate an effective mobilization response to keep everyone safe if there is a confirmed or suspected case of COVID-19 onboard. Medical information for all guests and crew will be securely maintained and protected in the Health Insurance Portability & Accountability Act (HIPAA) and General Data Protection Regulation (GDPR) compliant medical software.

NCL have developed a comprehensive and multi-layered set of health and safety protocols that span the entire cruise journey, guided by the expert advice from the Healthy Sail Panel and Company's SailSAFE Global Health and Wellness Council. They will continuously refine and improve these protocols as science, technology and knowledge of the virus improve and will provide guests with all relevant information and any changes to protocols prior to setting sail.

All guests and crew are required to comply with health and safety requirements to protect everyone onboard, at the terminal and at destinations They visit. Individuals who do not comply with requirements will be denied boarding or disembarked from the cruise.

NCL strongly encourage that all guests download the Cruise Norwegian app. It has been enhanced with features that are essential to a smooth and safe boarding day and cruise. These features include notifications, online check-in, the new online Guest Safety Briefing required of all guests, and Guest Health, Safety, and Conduct Policy. Some features are available only via the App, including the Guest Health Questionnaire to be completed by all guests 24 hours before sailing. The App offers key functionality to support guest needs throughout the sailing? important sailing details, ship maps, guest to guest chat, event and dining booking, itinerary planning, steps to assure health and safety, and more. NCL continually deploy additional functionality to the App. While they provide assistance for guests without access to a smartphone and the App, they highly recommend all guests download and use the App immediately after cruise booking to achieve the smoothest experience and avoid possible delays.