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Princess - CruiseHealth: Your Safety is Priority

A SAFER WAY TO CRUISE & TRAVEL

Updated 14 October, 2020

What will cruising be like once ships are allowed to sail again? Princess will provide details closer to their return so you’ll have the most up-to-date information. But here are a few of the measures we’re pursuing as they work with public health officials and medical experts to develop their health and safety protocols. Please know that these are just the start as they adapt to the latest science and ever-evolving situation.

The MedallionClass Difference

Touchless experiences are available on all Princess MedallionClass™ ships. While MedallionClass was created to make your life easier at sea, it also makes it easier to meet current challenges, letting us respond dynamically to an ever-evolving situation. Look for this Medallion® icon below for features that promote a safe, physically distanced and personalized service.

Pre-Cruise & Arrival


TrulyTouchless™ Embarkation
Faster, contactless boarding is yours when you get OceanReady®. Receive your Medallion® before you leave home and use the app to fill out your pre-cruise health questionnaire.* You’ll then be able to select your preferred time to arrive at the port to help stagger boarding. Physical distancing will be maintained throughout check-in and embarkation. Your stateroom door will even unlock as you approach. *Shipping to your home currently available for U.S. residents only.

Enhancing Sanitization and Screenings in All Embarkation Terminals
Princess are making sure embarkation reflects best practices by including:
  • mandatory health screenings including pre-travel testing for COVID-19, touchless temperature checks and health questionnaires
  • secondary screenings (and health checks throughout the cruise) when necessary
  • will refer anyone with signs and symptoms of COVID-19 for additional medical screening and testing before allowing to board
  • thoroughly sanitizing embarkation terminals with a safe disinfectant proven to quickly kill coronaviruses
  • cleaning highly touched surfaces continuously


On Board


An Innovative Approach to Ship Safety
Princess have streamlined the traditional safety drill to make it more convenient and crowd-free. Watch the required safety video anytime on embarkation day and anywhere, thanks to your MedallionClass app, or on your stateroom TV. Visit your muster station during select hours prior to your sailing and check-in your medallion with a crew member - this way, you'll know exactly where to go in case of an emergency.

Effortless Cruising
Purchase anything on board without handling cash or cards using touch-free technology, courtesy of MedallionPay™. With OceanNow®, you can control physical distancing like never before. Order wherever you are and the food, drinks and items from our shops will find you, even if you move. Plus you can also access entertainment and casino gaming through the MedallionClass app on your smart device.

Cleaning Everywhere!
Princess are enhancing their already rigorous cleaning protocols, developing sanitization measures following the recommendation of the U.S. Centers for Disease Control and Prevention. These include:
  • sanitizing staterooms and public areas, especially frequently touched surfaces, with a disinfectant that's known to kill coronaviruses
  • encouraging guests at venue entrances to use the hand-washing sinks and hand sanitizer dispensers
  • adding handwashing facilities and hand sanitizer dispensers in high-traffic areas


Ventilation Systems Princess are maximizing fresh air and enhancing air filtration by upgrading their ships’ HVAC systems to MERV 13 filters that remove a large portion of airborne particles, following the highest CDC guidance. Air is replaced throughout public spaces and staterooms every five to six minutes. Plus, we’re adding HEPA filtration systems to key areas such as medical centers and isolation rooms.

Physical Distancing Across the fleet Princess are making it easier to practice physical distancing by managing the timing, size and flow of groups in onboard venues and for events and helping you make informed decisions about what to do onboard. Where and when physical distancing cannot be maintained, guests will be required to wear masks. When it comes to meals, there will be no self-service. We'll do the serving for you.

On MedallionClass ships get a real-time view of attendance in lounges, theaters and other areas, and bookmark activities of interest, noting attendance limits.

Keeping Crew Healthy It's critically important that they keep their crew members well, which is why they're reinforcing healthy behaviors and protocols. The crew will undergo enhanced health screenings and testing

Medical Care


Staying Prepared
Nothing is more important than being prepared. Princess are making sure they're ready for potential cases.
They're equipping the Medical Center and staff on board with what they need to handle potential issues:

  • A highly capable medical team specially trained for COVID-19, and supported by medical experts through telemedicine services
  • Rapid-response COVID-19 testing on all their ships and/or use of laboratories ashore
  • Outpatient and inpatient facilities, including critical care
  • Medication known to improve outcomes for COVID-19
  • Contact tracing if illness occurs on board
  • Medical centres and Staterooms identified for those in isolation equipped with HEPA air filtration
  • Partnerships with local and regional medical providers


Stay Healthy While Cruising
Here are some healthy travel habits recommended by the World Health Organization and the U.S. Centers for Disease Control — be sure to practice them on your next Princess® cruise! **INSERT PDF HERE**

Ashore


Local Partners in Health
Princess are working with local health authorities and government officials in the destinations they visit to make sure their health measures align with theirs. They;ll follow the health protocols for every port they visit, sanitise transportation and may reduce capacity on shore excursions

Frequently Asked Questions


What happens if a guest or crew member tests positive for COVID-19 during a voyage?
A. Health checks will take place during the cruise for guests and crew. In case of onboard illness, protocol will involve COVID-19 testing capabilities, rapid response and contact tracing. Isolation and quarantine rooms will be available as needed. Onboard medical centers are equipped to handle a broad range of medical conditions, including needs for critical care. In these facilities, HEPA filtration systems known to filter out nanoparticles smaller than the coronavirus will offer an added layer of protection.

How will you ensure guests don’t sail sick or bring sickness on board?
A: All guests and crew embarking a ship will undergo enhanced pre-embarkation health screening in accordance with best practices such as health questionnaires and touch-free temperature checks as appropriate. Anyone exhibiting signs of illness will be denied boarding.

In situations where social distancing is difficult (embarkation, disembarkation, muster, dining, theater), what will the experience be like?
A: As the return to sailing approaches, more details will become available regarding onboard experience. However, measures will be in place to actively manage the flow, timing and size of groups to allow for responsible physical distancing. We can also share that additional handwashing facilities and hand sanitizing stations will be positioned in high-traffic areas throughout the ship.

Will everyone be required to wear masks? Is there a particular type and will they be provided?
A: According to the Centers for Disease Control and Prevention, wearing masks when physical distancing cannot be maintained is helpful in slowing the spread of COVID-19 when combined with other preventative actions. For this reason, many guests will choose to wear them. We will assess the situation to formalize our policy prior to when we start sailing again based on the latest scientific and medical information available as well as guidance from public health experts.

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