Regent Seven Seas - Return with Regent
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Regent Seven Seas - Reassurance

Updated 3 June 2021


Regent Reassurance was developed to provide flexibility and choice while planning a Regent Seven Seas Cruises vacation. Guests who booked an applicable voyage with Regent Reassurance and have paid in full may cancel their voyage up to 15 days* prior to departure date and receive a 100% Future Cruise Credit.

Frequently Asked Questions:

WHAT IS A FUTURE CRUISE CREDIT?
A Future Cruise Credit is a virtual voucher issued to a guest based on the fare paid. Click here to learn more about Future Cruise Credits

WHAT SAILINGS QUALIFY UNDER REGENT REASSURNCE
For reservations made between 18 May and 31 July 2020 on voyages embarking through December 2022, guests who have paid in full have the option to cancel up to 15* days prior to departure date and receive a 100% Future Cruise Credit. For all reservations made before 18 May 2020 on voyages embarking on or before 31 December 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit. For reservations made between 1 August 2020 and 30 April 2021 on voyages embarking on or before 31 October 2021, guests who have paid in full have the option to cancel up to 15* days prior to departure date and receive a 100% Future Cruise Credit.

IF I CANCEL UNDER REGENT REASSURANCE, WHICH ITEMS WILL BE INCLUDED IN THE FUTURE CRUISE CREDIT?
The Future Cruise Credit will be based on 100% of the cruise fare paid less applicable taxes. Please allow approximately 4-6 weeks for the Future Cruise Credit to be issued. The following ancillary items purchased through Regent Seven Seas Cruises will be refunded to the original credit card used for payment:

  • Shore excursions and/or shore excursion packages
  • Reservations for the Culinary Arts Kitchen

    WHAT SAILINGS QUALIFY UNDER REGENT REASSURANCE?
    For reservations made between 18 May and 31 July 2020 on voyages embarking through December 2022, guests who have paid in full have the option to cancel up to 15* days prior to departure date and receive a 100% Future Cruise Credit. For all reservations made before 18 May 2020 on voyages embarking on or before 31 December 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit. For reservations made between 1 August 2020 and 30 April 2021 on voyages embarking on or before 31 October 2021, guests who have paid in full have the option to cancel up to 15* days prior to departure date and receive a 100% Future Cruise Credit.

    WHAT IS THE “DEPARTURE DATE” THAT I NEED TO CANCEL 48 HOURS/15 DAYS* PRIOR TO IN ORDER TO TAKE ADVANTAGE OF REGENT REASSURANCE?
    Departure date refers to the date on which travel begins, inclusive of cruise travel, hotel reservations or land programmes booked through Regent Seven Seas Cruises.

    WHAT HAPPENS TO THE COSTS ASSOCIATED WITH ANY ANCILLARY ITEMS PURCHASED INDEPENDENTLY OF REGENT SEVEN SEAS CRUISES SUCH AS PRE- OR POST-CRUISE HOTEL STAYS, ETC.?
    For arrangements, products, or services confirmed through independent companies and carriers, we recommend that you contact the travel provider directly for further guidance.

    HOW LONG WILL I HAVE TO REDEEM MY FUTURE CRUISE CREDIT?
    The Future Cruise Credit may be applied toward a new reservation(s) made within one year of the Future Cruise Credit issue date. The Future Cruise Credit may be used toward a new reservation(s) for any voyage sailing before December 31, 2022, if booked prior to July 31, 2020, or on voyages embarking by October 31, 2021 if booked between August 1 and August 31, 2020.

    WHAT CAN MY FUTURE CRUISE CREDIT BE APPLIED TO ON MY FUTURE RESERVATION?
    It is not applicable to reservations booked prior to the Future Cruise Credit issue date. Regent Reassurance 100% Future Cruise Credits can be applied against the cruise fare in their entirety before being applied against other items including but not limited to land programs, pre and post programs, transfers, overland programs, Regent Choice, Culinary Art Kitchen classes etc. Bonus 25%/50% Future Cruise Credits are applied only after the Regent Reassurance 100% Future Cruise Credits are allocated against the cruise fare, and they cannot be used for ancillary items.

    WHAT IF THERE IS A DIFFERENCE BETWEEN THE FUTURE CRUISE CREDIT AMOUNT AND THE FARE ON THE FUTURE RESERVATION?
    If the cruise fare on the future reservation exceeds the amount issued on the Future Cruise Credit, you will be responsible for the difference. If the cruise fare on the future reservation is less than the amount issued on the Future Cruise Credit, you will be issued a new Future Cruise Credit with the remaining amount, with the same terms as originally issued.

    IF I USE MY FUTURE CRUISE CREDIT AND THEN NEED TO CANCEL THAT FUTURE CRUISE, WILL I BE ABLE TO REAPPLY MY CREDIT ON ANOTHER RESERVATION?
    In the event that a guest needs to cancel their future cruise, outside of penalty, then the Future Cruise Credit would remain valid and may be applied toward another new reservation, provided the new reservation is made under the terms originally issued.

    CAN I TRANSFER PROMOTIONAL AMENITIES FROM MY CANCELED RESERVATION TO MY NEW RESERVATION?
    Guests can take advantage of any publicly available promotion at the time the new reservation is made and the Future Cruise Credit is applied. Any promotion on the original and now canceled reservation would not be transferable to the new reservation.For guests who wish to add the Return with Regent offer (effective May 18, 2020), and were booked prior to May 18, 2020, the reservation will now fall under the new Regent Reassurance cancel date of 15 days* prior to sailing and not the 48 hours.

    IS THE FUTURE CRUISE CREDIT TRANSFERABLE?
    The Future Cruise Credit is issued to the guest(s) electing to cancel their reservation under Regent Reassurance and is not transferable to any other guest, family member or friend.

    IF I HAVE NOT PAID IN FULL, CAN I TAKE ADVANTAGE OF REGENT REASSURANCE?
    Regent Reassurance is available to guests who have paid in full on applicable voyages. Guests who are outside of final payment may elect to pay their reservation in full, at which point the guests would be eligible for Regent Reassurance. Otherwise, for reservations outside of final payment, the standard cancellation schedule would apply and can be found in the Terms and Conditions on our website: www.RSSC.com/legal

    CAN I ELECT NOT TO TAKE ADVANTAGE OF REGENT REASSURANCE EVEN IF I HAVE PAID IN FULL?
    For guests who wish to cancel and forgo the Future Cruise Credit, then the standard cancellation schedule would apply and can be found in the terms and conditions on our website:For guests who wish to cancel and forgo the Future Cruise Credit, then the standard cancellation schedule would apply and can be found in the terms and conditions on our website:

    CAN I FOLLOW THE STANDARD CANCELLATION GUIDELINES AND RECEIVE A PARTIAL REFUND AND A FUTURE CRUISE CREDIT FOR JUST THE PENALIZED AMOUNT?
    Regent Reassurance offers a 100% Future Cruise Credit in lieu of Regent Seven Seas Cruises’ standard cancellation schedule. If a guest elects to cancel and receive a partial refund of their cruise fare, in line with the standard cancellation schedule, then no Future Cruise Credit will be issued.

    CAN ONE GUEST IN A SUITE CHOOSE REGENT REASSURANCE WHILE THE SECOND GUEST ELECTS TO ABIDE BY THE STANDARD CANCELLATION SCHEDULE?
    All guests associated with the reservation being canceled would need to take the same option — taking advantage of Regent Reassurance or the standard cancellation schedule.

    IF ONE GUEST CHOOSES TO TAKE ADVANTAGE OF REGENT REASSURANCE AND THE SECOND GUEST WISHES TO CONTINUE ON THE CRUISE AS SCHEDULED, IS THAT ALLOWED, AND WILL THE SECOND GUEST NEED TO PAY AN ADDITIONAL SUPPLEMENT?
    If the guest, and not the reservation, is being canceled, then the remaining guest(s) are welcome to continue on the cruise as scheduled with no additional supplement being due.

    DOES REGENT REASSURANCE CHANGE MY FINAL PAYMENT DATE?
    Regent Seven Seas Cruises’ deposit and final payment schedule remains unchanged and can be found in the terms and conditions page on our website: www.RSSC.com/legal

    IF I ALREADY HAVE A FUTURE CRUISE BOOKED, CAN I APPLY MY NEW FUTURE CRUISE CREDIT TO THE EXISTING FUTURE CRUISE?
    Under Regent Reassurance, the Future Cruise Credit may be applied against any booking outside of final payment.

    IF I DECIDE TO CANCEL, HOW DO I LET REGENT SEVEN SEAS CRUISES KNOW THAT I AM TAKING ADVANTAGE OF REGENT REASSURANCE?
    If you elect to cancel your paid in full reservation with Regent Reassurance, simply notify us at the time of cancellation and the Future Cruise Credit will be issued. Cancellations under Regent Reassurance must be done through your travel agent to do so.

    HOW MUCH DOES REGENT REASSURANCE COST?
    No, Future Cruise Credits earned off one booking may only be applied against another singular booking.

    Terms & Conditions


    Effective 1 April 2021 For reservations made between 1 August 2020 and 30 April 2021, on voyages departing by October 31, 2021, guests sailing in Deluxe Window through Master Suites (Category MS-H) who have paid in full and cancel their applicable voyage at least 15 days prior to the departure date are eligible to receive a 100% Future Cruise Credit; *For Grand Voyage and World Cruise along with Regent Suite reservations (Category RS), guests who have paid in full and cancel their applicable voyage at least 65 days prior to departure date are eligible to receive a 100% Future Cruise Credit. Regent Reassurance is valid on voyages departing through October 31, 2021; the November 4, November 11 and November 23, 2021 voyages aboard Seven Seas Splendor™ are not eligible for Regent Reassurance. Departure date is the date on which travel begins, inclusive of cruise travel, hotel reservations or land programmes booked through Regent. The Future Cruise Credit must be applied towards a new reservation made within 1 year of the Future Cruise Credit issue date. The Future Cruise Credit may be used toward a new reservation for any voyage departing before 31 October, 2021.


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