Seabourn - Book with Confidence-5
Promotions Book & Cruise with Confidence Seabourn - Book with Confidence

Seabourn - Book with Confidence

Updated 19 March, 2021

Now’s the time to plan your return to travel and rediscover extraordinary worlds. Book with Confidence is back and Seabourn has enhanced it! When you book your cruise by 31 May 2021, Seabourn is giving you peace of mind knowing you can cancel for any reason and receive a 100% Future Cruise Credit* plus Best Fare Guarantee*. See full details and terms and conditions below.

P&O

Book With Confidence Policy:
For bookings made prior to May 31, 2021 for sailings departing prior to December 31, 2021
• Cancel up to 30 days prior and receive a 100% FCC for your cancel fees (monies received)

– PLUS –

Best Fare Guarantee: For bookings made by May 31, 2021 contact your agent if you see a better public fare offered* • **Compensation will be provided on a request basis only.

Q1: What is the Book with Confidence program?
A1: Seabourn has enhanced its temporary cancellation policy: For bookings made by May 31, 2021 on sailings departing by December 31, 2021, guests may cancel up to 30 days prior to departure and receive a 100% future cruise credit of any payment already made to Seabourn and currently within cancellation fees. The Future Cruise Credit granted using Book With Confidence will be valid for 12 months from the date of issue and may then be used to book sailings departing through December 31, 2022. The enhanced policy, which applies to select 2021 departures, also includes a “Best Fare Guarantee” benefit, ensuring guests can have peace of mind that they can always request the lowest publicly available fare offered on Seabourn.com for their voyage in the event fares are lowered following the booking. It is valid for guests if their particular voyage and booked suite category pricing is reduced. If guests who see a better public fare offered on Seabourn.com, they may submit a request for the lower fare.

Q2: What are the validity dates for Book with Confidence?
A2: See above.

Q3: How long do guests have to use their Future Cruise Credit if they used Book with Confidence?
A3: The Future Cruise Credit granted using Book With Confidence will be valid for 12 months from the date of issue and may then be used to book sailings departing through Dec. 31, 2022.

Q4: What do I do if a guest wants to cancel under the Book with Confidence program and receive a Future Cruise Credit?
A4: It is not necessary to call us to take advantage of the Book with Confidence program. The booking must be cancelled up to 30 days prior to departure. If your booking meets the eligibility criteria, please ensure you follow these steps:
1. Cancel your booking.
2. Once verified and processed, the Future Cruise Credit will be automatically applied to your Club Number. If you do not have a Club Number, Seabourn will create a Club Number for you.
3. Receive email notification that your Future Cruise Credit has been applied.

Q5: Do guests need to use the full Future Cruise Credit amount on a single booking?
A5: No. If a booking’s base cruise fare is less than the amount of the Future Cruise Credit the residual amount will remain attached to a guest’s Seabourn Club Number for use on subsequent bookings made that fall within the applicable book by or sail by date, as outlined in the Future Cruise Credit’s Terms & Conditions.

Q6: What is the new Best Fare Guarantee benefit?
A6: “Best Fare Guarantee” ensures guests can have peace of mind that they can always request the lowest publicly available fare offered on Seabourn.com for their voyage in the event fares are lowered following booking. It is valid for guests if their particular voyage and booked suite category pricing is reduced. Guests and travel advisors should contact Seabourn directly if they see a better rate listed on Seabourn’s website, but they must do so at least 30 days prior to departure.

Q7: Who is eligible to receive compensation from your Best Fare Guarantee?
A7: Guests must have a deposited Seabourn booking to be eligible. Guests will be eligible for Best Fare Guarantee compensation if their particular voyage and booked suite category pricing is reduced on Seabourn.com. Compensation will be done on a request basis only.

Q8: What kind of compensation will be provided under Best Fare Guarantee?
A8: Seabourn will provide compensation in the form of a shipboard credit, suite upgrade, fare reduction or other method. Seabourn reserves the sole right to determine the method of compensation made to guests. The amount of adjustment will be determined by the difference between the booked fare and the current available fare displayed on Seabourn.com the day the request is received by Seabourn.

Q9: What is the process to receive compensation under Seabourn’s Best Fare Guarantee?
A9: Please contact Seabourn’s reservation department to request compensation under Best Fare Guarantee. Compensation will be provided on a request basis only.

Q10: Are Book with Confidence and Best Fare Guarantee applicable for every sailing?
A10: No, Book with Confidence and Best Fare Guarantee are available on select voyages, and not valid on World Cruises or segments thereof and sailings on Seabourn Venture.

Terms & Conditions:The Book with Confidence offer (“Offer”) is available on bookings made prior to May 31, 2021 for Seabourn cruises sailing on or before December 31, 2021 (“Eligible Cruise”). On sailings departing through December 31, 2021 consumers can cancel up to 30 days before the Eligible Cruise’s departure and the consumer will receive a Future Cruise Credit (“FCC”) equal to the amount of the non-refundable portion of their cancellation fees (subject to verification). The value of the FCC will be determined by the actual non-refundable cancellation fees for the Eligible Cruise’s booking. SeabournShield premiums and/or reimbursed amounts shall not be included in the value of the FCC. Once verified and processed, the FCC will be applied to the consumer’s Club Number. If consumer does not have a Club Number, Seabourn will create a Club Number for the consumer. Consumer must use the FCC towards a future Seabourn cruise booking(s). Consumer must use the FCC within 12 months of issue, or it will be forfeited in its entirety. FCC is only valid on cruises sailing through December 31, 2022. FCC may be subject to additional terms and conditions as provided by Seabourn and may not be used for deposits, TF&PE, or SeabournShield. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions. The Best Fare Guarantee compensation is valid for guests if their particular voyage and booked suite category pricing is reduced. Guests must have a deposited booking with Seabourn to be eligible. Compensation will be done on a request basis only and the request must be received at least 30-days prior to the booked voyage departure date to apply. Compensation provided will be in the form of a shipboard credit, suite upgrade, fare reduction or other method. Seabourn reserves the sole right to determine the method of compensation made to guests. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on seabourn.com the day the request is received by Seabourn. Book with Confidence is not valid on World Cruises or segments thereof and sailings on Seabourn Venture. Other restrictions may apply. Skip Footer Content About Us


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