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Silversea - Cruise with Confidence

Updated 6 October, 2020

SILVERSEA “CRUISE WITH CONFIDENCE” - NEW CANCELLATION POLICY
FOR BOOKINGS PRIOR TO 30 NOVEMBER, 2020



FLEXIBILITY AND PEACE OF MIND



Effective 6 October, you will be able to cancel your cruise up to 30 days prior to departure for all voyages until 30 December, 2021, without penalties when selecting a Future Cruise Credit. Applicable for all bookings made prior to 30 November 2020.

When guests cancel 30 days prior to departure date:
· Guests will receive a 100% Future Cruise Credit (FCC)*. FCC equivalent to the portion of the booking paid minus any cancellation penalties from 3rd party suppliers charged to Silversea.
· If guests opt for a cash refund* instead, standard Silversea cancellation terms will apply.

When guests cancel less than 30 days prior to departure:
· Penalty will be 100% of the booking.
· Future Cruise Credits are transferable to family and friends, and can be used partially and applied on more than one new booking.
· The Future Cruise Credit can be applied towards a booking with a promotional pricing.

Upon cancellation of the voyage, Silversea will email you the Future Cruise Credit, within 15 days, to the email address in the reservation. If you booked through ecruising.travel, your travel advisor will also receive a copy of the Future Cruise Credit.

VOYAGES CANCELED BY SILVERSEA

· Guests will receive up to 110% Future Cruise Credit* for cruises canceled by Silversea through 30 November, 2020. This is an incredible value to enhance your future cruise by upgrading your stateroom category, for example.
· Future Cruise Credits are transferable to family and friends, and can be used partially and applied on more than one new booking.
· The process is very easy. Upon cancellation of the voyage, Silversea will email the guest an alternative voyage for a future cruise date if we have the same voyage at a later date for the guest consideration; or the Future Cruise Credit, within 7 days, to the email address in the reservation. If the guest booked through a travel agency, the travel advisor will receive the Future Cruise Credit.
· If guests decide to forego the Future Cruise Credit, a cash refund option is also available.^
· If guests booked Net Rates, then they will receive a 100% FCC. This applies for voyages cancelled in July 2020 forward.


EXCLUSIVE DOUBLE VENETIAN SOCIETY CRUISE DAYS:On voyages cancelled by Silversea due to Covid-19 from March 1, 2020 onward Venetian Society members will accumulate VS days on the cancelled voyage as well as on the new booked with the FCC, when they book by August 31, 2020. ^^

FOR GUESTS HOW HAVE A BOOKING SAILING PRIOR TO APRIL 30, 2021. IF BOOKED PRIOR TO 6TH OCTOBER 2020, OUR PRIOR POLICY OF UP TO 48 HOURS CANCELLATION WITHOUT PENALTIES STILL APPLIES, AS FOLLOWS:


· If guests cancel up to 48 hours prior to voyage departure date they can elect to receive 100% Future Cruise Credit* equivalent to the portion of the booking paid, minus any cancellation penalties from 3rd party suppliers charged to Silversea. If guests opt for a cash refund instead, standard Silversea cancellation terms will apply. Less than 48 hours rior to departure a penalty of 100% will apply.

Terms & Conditions: Cruise with Confidence applies to all FIT and Group Bookings. It does not apply to Chartered & Incentive sailings. All cruises, including full World Cruise and Grand Voyage Q1 2021 In case clients booked via a Tour Operator (Net Rates), they will have first to check Tour Operator’s T&Cs. In such case that we issue an FCC for such clients, this would only be for the net cruise part of the booking. About Group bookings: Tour Conductors are NOT protected in case of cancellations. Silversea reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Programme and offers can be withdrawn at any time, without notice. * FUTURE CRUISE CREDIT (FCC) The FCC has 2 year of validity from the issuing date. The FCC will be issued in the amount of the booking value paid. Booking value refers to the cruise fare plus any other purchased via Silversea such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and tours. The FCC issued will be net of any penalties imposed to Silversea by these suppliers. Cruises cancelled by the guest: No additional payment will be accepted after the clients and/or the travel advisor has already communicated to Silversea their wish to cancel the cruise and qualify for the FCC. Cruises cancelled by Silversea: The FCC is computed on what has been paid on the day the cancellation is communicated by Silversea; NO additional payment will be accepted on cruises that Silversea has already announced to be canceled. The FCC can be applied towards land programs, hotels, air and other non-cruise component of the new booking; ad hoc exceptions can be evaluated by Silversea. For Net Rates, the FCC will be issued at 100% of what was paid. The FCC can be moved voyage to voyage towards any other 2020 voyage. If the value of this certificate is applied to a cruise fare of less than its assigned value, a new Cruise Credit for the remainder of the certificate’s value will be issued subject to the same terms and conditions as stated herein. Once applied toward future cruise(s), the Cruise Credit will be rendered null and void. The Cruise Credit will be honored in the name(s) of the Guest(s) included on the Cruise Credit, or as a one-time exception the Cruise Credit can be transferred with a notarized letter from the Cruise Credit holder, naming the friend(s)/relative(s) the Credit is being transferred to. The FCC cannot be used for a past booking or a booking that has been paid in full. If guests have an FCC that was applied to the cancelled booking, this FCC will be reinstated with expiration date to December 31, 2020. Guests must sail by December 31, 2021. Once re-activated, it can be combined with the Cruise with Confidence FCC on the new booking. In the case guests select an FCC, they have the opportunity to switch it into a cash refund up until 31 December 2020; should this happen, commission would be protected if the booking was paid in full. FCC can be combined with current promotions, meaning that FCC can be applied towards a booking with a promotional pricing. ^^ The double Venetian Society Days promotion is only applicable to FCC associated to cruises cancelled by Silversea. The guest will accumulate Venetian Society days of the original cancelled booking and the ones associated with the new booking. It is combinable with all public fares and promotions excluding reduced rates and net deals. Only eligible for the Guests included in the original booking. If FCC is cancelled, and the guest opts for cash back instead, then the additional Venetian Society days will be removed. Other restrictions may apply. ^ CASH REFUND The cash refund of the booking cruise fare paid to be credited to the original method of payment could take up to 90 days but will typically be received within 30 to 45 days of guest’s request, due to exceptional workload Silversea is facing. The refund of 3rd party items purchased via Silversea such as air upgrades, air deviation fees, transfers, insurance, hotel, land tours, pre/post and overlands will be net of any penalties assessed by the suppliers. Regarding the refund of 3rd party items purchased independently such as such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and overland tours; please reach out to the airline carrier, tour operator, or hotel supplier/chain directly to discuss options. In the case of sailings cancelled by Silversea, the refund of cancellation costs of any independent air arrangements will be evaluated upon presentation of the expenses to our guest relations department. Unless the refund has already been processed, clients can change their mind and ask for the FCC at any time. On all insurance items: no refunds allowed; guest should file a claim with the insurance company first, prior to any refund/FCC given. Specific about insurance in the US market: AON & Allianz insurance policies are now fully refundable in the event that Silversea cancels the voyage and the guests active booking is thus cancelled due to our cruise cancellation.


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