Terms and Conditions

About the 'Facility'

The Facility is the ecruising.travel web site and the ability to enter into transactions directly with us or with certain parties whose content appears on the site. You acknowledge that some of the material accessible through the facility is provided by third parties, and we are not responsible for this material.

Where the Facility provides the ability to enter into transactions with third parties we are not responsible for those third parties or the goods or services they offer. Airlines, cruise lines and other third party travel providers impose different terms and conditions on the sale of specific travel products featured on this site. You should carefully read all the terms and conditions specific to the product you are booking before finalising your travel transaction.

General Provisions

This agreement is governed by the laws in force in New South Wales. You irrevocably submit to the non-exclusive jurisdiction of the Courts of New South Wales and Courts of Appeal from them and/or any relevant tribunals for determining any dispute concerning this agreement. We may legally assign any of our rights and obligations under this agreement at any time by giving you notice.

Your use of this travel web site and on-line reservation facilities such as 'booking form' and 'booking online' here-by referred to as the 'booking engine' is subject to the following Standard Terms of Service and Trade:

Payment Options

1. Credit Card

   In conjunction with our banking partners, we've developed a secure online credit card and PayPal payment system. All PayPal methods (bank transfer, debit or credit cards), Visa, MasterCard and AMEX credit cards are welcome subject to a 1% surcharge. To make the online payment, log onto your account through 'My Bookings'.

   We don’t take credit cards details over the phone. If you wish to make payment with credit card and do not have access to email, you must complete a credit card authority form. You can download a copy of our credit card authorisation here.

2. Direct Deposit

   You can transfer funds directly into our ecruising.travel bank account. If you’re paying by Direct Deposit, please ensure it is done before 4pm EST otherwise we will not receive the next day which could result in your booking being cancelled. Once you have paid please email your travel consultant a copy of the transfer details.

   Our bank details:

   BANK: NAB
   ACCOUNT NAME: ECRUISING
   BSB NUMBER: 082 401
   ACCOUNT NUMBER: 899 517 138

   Please use ecruising.travel booking ID as reference when transferring funds.

Deposits

Deposits will vary by cruise line, date and duration, along with any airfares, tours and accommodation that requires payment at the time of booking. ecruising.travel deposit requirements are in addition to supplier requirements.

Deposits for select fare programs are non-refundable and non-transferable. For further details please ask your cruise consultant.

Consult Fees

1. Online Booking

   In conjunction with PayPal and all the major cruise lines, we've developed an online booking system that’s simple, safe and secure to use and conveniently available 24/7. If you see the red Book Online option, you can access live availability, cabin numbers and the best available pricing for the day. Once you find the cruise you're looking for, you can secure your booking in 6 easy steps!

   If you prefer that one of our cruise consultants assist you over the phone to make your cruise only reservation, there is a $25.00 per booking consult fee. With our secure and safe booking system, it is in your best interest to take advantage of our exclusive discounts and make these bookings online yourself to avoid this fee.

2. Cruise Online Check In

   Most cruise lines allow you to pre-reserve shore excursions, make dinner reservations, spa bookings and even purchase drink packages at a discounted rate. The online check in is also required to access your cruise documentation including your boarding pass. You can access your online check in directly through the cruise line's website approximately 72 hours after payment is made. Alternatively, you will need to complete forms at the pier and it will delay your embarkation.

   If you prefer that one of our cruise consultants assist you over the phone to complete your cruise online check in, there is a $25.00 per booking service fee.

Amendments

In some cases, existing cruise bookings can be repriced to the new fare or promotions, however, is dependent on the cruise line's policies and conditions. Repriced bookings will also be subject to new conditions, change in onboard credits, cabin number and dining arrangements. ecruising.travel will charge $50.00 per booking to change an existing booking to a new fare or promotion. Bookings cannot be repriced once final payment has been made.

In the scenario where the booking must be cancelled and rebooked to receive the new fare or promotion, you will be charged our standard cancellation fee in addition to any fees imposed by the cruise line.

For all other amendments including name change, change to stateroom occupancy, accommodation and transfers , ecruising.travel will charge an administration fee of $50.00 per reservation per change, in addition to fees imposed by the supplier/s.

Cancellations

All cancellation requests must be sent in writing by the guest before we can proceed to cancel confirmed arrangements with our suppliers. ecruising.travel will charge the below fees in addition to any fees imposed by our suppliers (unless specific terms and conditions have been arranged). Cancellation Fees will vary depending on date, cruise line, airline and other supplier conditions.

NEW: As the situation with COVID-19 continues to evolve, we fully understand the heightened travel concerns that follow. Please review our temporary cancellation policy we have in place for guests that have been affected by cancelled cruise voyages here. Please note, your booking may include other travel services by various suppliers and each supplier will have their own terms and conditions and may incur additional fees.

Final Payments

1. All pricing and itineraries are current at time of publishing and subject to change without notice. Pricing can change due to currency adjustments, fuel surcharges, taxes and airfare increases up until final payment has been received.

2. All prices on the ecruising.travel invoice are in Australian Dollars. Some aspects of your booking may be booked in a foreign currency and therefore will be subject to currency fluctuation adjustments at time of final payment. In this case, your booking will be recosted prior to final payment due date.

3. The final payment due date is noted on your ecruising.travel invoice. It is your responsibility to have the final funds paid by the due date. Should there be any delay, your booking will be at risk of cancellation with no refunds on payments made.

Confirmations

1. If your stateroom onboard the cruise line is under a Guarantee Basis (GTY), this means your stateroom number will be allocated at the discretion of the cruise line either close to the date of the sailing or on the day itself. You will be guaranteed a minimum standard of cabin (indicated by the cabin grade booked). We are not able to accept any special requests regarding the position of the cabin, cabin facilities or bed configuration. If you are travelling with others, there is no guarantee that cabins will be located close together or will be of the same grade.

2. Please be aware that whilst we have taken all steps to price this package using the most up-to-date airfares we are only able to determine the actual airfare once flights become available in the system. This is generally 10 months prior to date of travel. As airline timetables, airfares and taxes are subject to change (without notice) we wish to advise you in advance that any variance in cost will be added to your invoice.

3. Your accommodation is on request until deposit is received. Although we have special contracted nightly rates with selected hotels, we are not holding any room allocation unless you are booking one of our specialty cruise tours. If the selected hotel is unavailable we will offer an alternate option of similar grade. Any variance in cost will be added to your invoice.

4. Airlines and cruise lines reserve the right to change flight or cruise schedules which have already been confirmed with or without notice, including but not limited to aircraft and routing changes, flight class downgrades and changes to pre-selected seats. ecruising.travel cannot be held responsible for any involuntary changes outside of our control.

Travel Requirements

1. NEW: We highly recommend all guests read and monitor updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) pandemic here

2. A valid passport is required for all international travel. It is your responsibility to ensure your passport is valid for at least six months from the date you intend to return to Australia and that names on all travel arrangements booked with ecruising.travel match your passport.

3. Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) can change at short or without notice. It is important that you are fully aware of these requirements for all countries you intend to visit prior to your departure. You can seek assistance online here

4. It is your responsibility to check if any travel advisories have been listed for all countries you plan to visit. You can visit Smartraveller, provided by the Australian Department of Foreign Affairs and Trade online here

5. ecruising.travel is not an authorised medical advisor. It is your responsibility to contact your local GP with regards to advice on all your immunisation needs for travel, or you may also contact Travelvax on 1300 360 164 (within Australia). You can visit Smartraveller, provided by the Australian Department of Foreign Affairs and Trade online here

6. It is your responsibility to advise ecruising.travel on any medical conditions, mobility issues, dietary restrictions prior to deposit payment.

Travel Documents

We provide complimentary electronic travel documents to all guests approximately 14 days prior to departure date and once the reservation is finalised and paid in full. You will receive an email notification when your documents are uploaded to ‘My Bookings’ with instructions as to how you can access your travel documentation.

If you choose to receive your documentation by mail, they will be printed and sent to the address you have provided at the time of booking. ecruising.travel will charge a flat $10.00 postage fee per booking per copy.

Travel Insurance

1. Cruises aren't automatically included in all travel insurance policies. If you’re leaving Australia or cruising domestically, travel insurance is just as essential as your passport. By taking out travel insurance at the time of paying your deposit, you may have cover for unforeseen circumstances that may prevent you from travelling.

2. Ecruising Pty Ltd may charge you a direct fee of $150 for administrative services to handle claims directly with your insurer. You can lodge a claim directly with the insurer (at no cost). Refer to your policy documentation for further details.

Changes to these Terms and Conditions

ecruising.travel has the authority and the right to at any time it sees fit to change or modify all or any part of these terms and conditions.

Liability

We cannot accept responsibility for any travel service, rules and conditions that are incorrectly represented within this system. The data and services shown are provided in good faith and 'as is'. We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law disclaimer all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site.

Disclaimer

ecruising.travel will take all steps necessary to ensure your travel arrangements are satisfactory. ecruising.travel is not liable for the acts, omissions or default whether negligent or otherwise, of any service provider as part of your booking, pursuant to a contract between the supplier and travelling passenger (which may be in writing by the issue of a ticket or document for travel passage) and over whom we have no direct or exclusive control. ecruising.travel does not accept liability in written or verbal contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience, caused directly or indirectly by any events which are beyond our control. ecruising.travel has the authority and the right to change or modify all or any part of these terms and conditions at any time it sees fit.

Travel restrictions and guidance

All customers booking travel must ensure you meet the current COVID19 travel regulations and advisories for your departure point, destination, and any transit points prior to booking. This includes border declarations, testing and quarantine requirements.